Michael Kennedy

• My role at Black’s Retail Store is as a Sales Consultant. My primary responsibilities include greeting customers, understanding their needs, and assisting them in selecting the most suitable products. If a specific item is unavailable, I proactively recommend high-quality alternatives to ensure customer satisfaction. Additionally, I maintain inventory by restocking shelves and keeping the sales floor organized and presentable.
• Due to my strong performance, I was offered a Supervisor position by management, which I respectfully declined. However, I have been entrusted with key supervisory responsibilities, including the authority to process refunds and exchanges, apply discretionary discounts, and oversee floor operations when needed. This demonstrates the trust my superiors have in my judgment and leadership abilities.

Important note

• I lived abroad - Madagascar : 24/08/2019 - 5/07/2024( moved to Newbury )

• As the Bar Assistant Manager, I would oversee daily operations, including greeting and serving customers, opening and closing the venue, and building rapport with patrons. My role involved managing the bar during peak hours, coordinating security staff, and stepping in as acting manager when needed. I also maintained bar equipment, performed weekly line cleaning, and handled keg changes, all while supporting the manager in overall venue operations to ensure efficient service and customer satisfaction.

• As a key member of the roofing team, I streamline workflow processes, collaborate effectively with colleagues, and independently manage various aspects of roofing projects, including applying roofshield, precisely placing batons, and expertly installing roof tiles, while consistently maintaining high standards of workmanship and efficiency contributing to the company.

• As a barman at The Rocket, my responsibilities encompassed providing excellent customer service, including greeting patrons and crafting cocktails, while also managing bar operations such as changing kegs, restocking supplies, maintaining inventory, handling bookings, assisting with end-of-shift cleaning, and keeping accurate waste logs.

• In this role, I managed diverse responsibilities including customer service, venue operations, staff management, and administrative tasks, encompassing everything from welcoming patrons and efficiently running the bar to assisting with hiring, training new staff, managing bookings, maintaining equipment, handling inventory, and stepping in as acting manager when required.

• In my role as a Sales Consultant at Sofawork, my primary responsibilities included greeting customers as they arrived, assisting them in finding their ideal sofa within our showroom, and presenting suitable alternatives. If a customer's preferred style was not on display, I would guide them to my workstation to explore our full online catalogue, and custom order options.

( unfortunately due to a sever illness I was unable to keep this role )