Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Adeyemi

Healthcare Support Worker
3, Shropshire Drive, Coventry,West Midlands

Summary

Dedicated Healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in adapting to new situations and challenges to best enhance the organizational brand. Seeking full-time position that offers professional challenges which requires my interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
7
7
Certifications

Work History

Healthcare Support Worker

Icare Services Agency
Birmingham, West Midlands
09.2022 - Current
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Kept accurate records for client files and handled related paperwork.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Updated patient's daily behaviors and other data relevant to treatment planning.
  • Developed rapport to create safe and trusting environment for care.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.

Healthcare Worker

Talabat Healthcare
Victoria Island, Lagos
12.2018 - 08.2022
  • Disinfected tools, equipment and surfaces between patients.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Supported office operations by expertly handling administrative needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Transported patients via wheelchair to and from room.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Cleaned house, ran errands with care home and managed laundry.

Administrative Officer

BG and Sons Limited
Ikeja, Lagos
12.2015 - 10.2018
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Created, prepared and delivered reports to various departments.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Interacted with vendors to purchase and set up equipment and services.

Call Center Executive

ISON BPO International Limited
Ibadan, Oyo
02.2011 - 11.2015
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online purchase process.
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.

Education

Bachelor of Arts - Philosophy

University of Ibadan
Ibadan, Oyo State, Nigeria
01.2010 - 04.2014

Skills

First Aid and Safety

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Certification

Safety Intervention

Timeline

Safety Intervention

11-2022

Healthcare Support Worker

Icare Services Agency
09.2022 - Current

Safeguarding Adults at Risk

09-2022

Level 2 People Movers Moving and Handling

09-2022

Level 2 Medication Awareness

09-2022

Level 1 Metal Capacity Act and DOLS

09-2022

First Aid Basic Life Support

09-2022

Level 2 Fire Marshal

09-2022

Healthcare Worker

Talabat Healthcare
12.2018 - 08.2022

Administrative Officer

BG and Sons Limited
12.2015 - 10.2018

Call Center Executive

ISON BPO International Limited
02.2011 - 11.2015

Bachelor of Arts - Philosophy

University of Ibadan
01.2010 - 04.2014

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Michael AdeyemiHealthcare Support Worker