Interested in a job in Marketing/Advertising
Micaiah Wilson
Pinner,London
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Driven to be great in any field of work I fall in and to provide great team support.
Open to learn and grow alongside working in desired career. You can never stop learning in any industry.
Supportive team player, well versed in providing helpful answers on any platform to retain clients.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Advisor - Insurance Broker
Towergate Insurance
Croydon, Surrey
08.2022 - Current
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Calculated quotes and educated potential customers on insurance options.
- Calculated premiums and established payment methods for sales.
- Facilitated client understanding of extent of insurance cover provided in line with industry regulations.
- Sold Property, Business and Tradesman insurance policies to new and existing customers.
Brand ambassador - Door to Door Sales
Hydra Sales Group
Canary Wharf, London
03.2022 - 07.2022
- Conducted sales strategies for charities
- Briefly led a team in charities
- Worked on team building skills
- Built a rapport with donors
- Talked to customers with ease door to door
- Lead a campaign for marketing companies
- Demonstrated detailed product knowledge to advise on current offerings.
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
- Increased brand awareness by designing unique customer experiences encompassing brand values.
- Leveraged goal-driven and ambitious mindset to consistently surpass sales and KPI targets.
Front of House - Bartender - Waitress
Tastees Bar and Restaurant
Thornton Heath, Croydon
02.2020 - 09.2021
- Maintained brand image by ensuring neat personal appearance
- Prepared and served ordered beverages, including Mocktails and cocktails
- Processed cash, credit card and voucher payments using EPOS System.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Demonstrated full knowledge of all menu items, contents and preparation methods
- Processed over 50 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Assisted in menu development project, revising existing
- Drinks list by removing or introducing beverages based on drink sales performance
- Handled payments within a 5 minute timeframe, minimising customer waiting times.
- Arranged tables and set up linens and silverware in preparation for guests.
Waitress
Yah so Caribbean Restaurant
Thornton Heath, Croydon
10.2019 - 02.2020
- Accurately and efectively took customer orders during table service, inputting orders onto EPOS System for timely processing
- Suggested menu items based on customers' preferences, allergies or dietary needs
- Prioritised guests' comfort and enjoyment by proactively attending to customer needs and building positive rapport
- Prepared drinks such as cocktails, coffees and soft drinks during busy periods to assist bar staff.
- Greeted and escorted guests to tables.
- Maintained clean, presentable and organised Front of House (FOH) by conducting deep cleaning
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Customer service assistant
Wilko
Tooting, Wandsworth
11.2017 - 01.2019
- Contributed to a thriving sales team with outstanding customer service, hitting all performance targets for service and sales
- Ensured positive customer experience and elevated brand reputation through attentive, helpful service
- Worked to keep all confidential records and financial information private and secure in accordance with company policies and
- GDPR regulations
- Ensured responsible data management in full compliance with company policies and UK regulations.
- Employed active listening and analysis to develop strong understanding of customer needs.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Checked notes carefully to spot counterfeit currency.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Education
GCSEs - Secondary School
Saint Gabriel's College
Camberwell, Southwark 09.2012 - 07.2017
A-Levels - 6th Form College
Christ The King sixth form
Lewisham 09.2017 - 06.2019
Skills
- Customer retention
- Payment processing
- Customer experience
- Customer care
- Data confidentiality
- Good Telephone Manner
- Customer Rapport Buildings
- Social
- Confident communicator
- Trend research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Customer Service Advisor - Insurance Broker
Towergate Insurance
08.2022 - Current
Brand ambassador - Door to Door Sales
Hydra Sales Group
03.2022 - 07.2022
Front of House - Bartender - Waitress
Tastees Bar and Restaurant
02.2020 - 09.2021
Waitress
Yah so Caribbean Restaurant
10.2019 - 02.2020
Customer service assistant
Wilko
11.2017 - 01.2019
A-Levels - 6th Form College
Christ The King sixth form
09.2017 - 06.2019
GCSEs - Secondary School
Saint Gabriel's College
09.2012 - 07.2017
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