Micaela Anabel Funes Lujan
London,UK
Summary
Skilled in analytics reporting and program management with a strong background in accounting and project coordination. Proficient in delivering professional presentations using PowerPoint, ensuring clear and effective data management. Bilingual professional with developed interpersonal and customer relationship skills. Highly organized and capable of prioritizing tasks in fast-paced environments, seeking to advance in a front office role.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Waitress
Hotel Café Royal
London, England
2025.10 - 2026.05
- Assisted in providing excellent guest service in five-star luxury dining settings.
- Supported accurate order processing through POS systems for efficient operations.
- Guided guests through menu selections and made tailored recommendations.
- Ensured cleanliness and presentation standards for tables were consistently maintained.
- Addressed guest inquiries and requests in a timely and professional manner.
- Adhered to luxury hospitality standards in service delivery.
Accounts Payables
Rhubarb
London, England
2023.11 - 2024.05
- Assisted clinical leaders by managing financial programmes and creating reports on project progress, risks, and issues.
- Reconciled supplier statements and accounts payable transactions effectively.
- Executed payment runs and electronic transfers (BACS/online).
- Maintained and updated accounts payable records and financial data.
- Performed bank and general ledger reconciliations.
- Resolved invoice discrepancies and addressed supplier queries promptly.
- Managed creditor accounts to ensure payments met agreed terms.
- Ensured adherence to financial procedures, internal controls, and company policies.
- References available upon request.
Sales Advisor
Ted Baker
London, England
2022.09 - 2023.06
- Demonstrated administrative and operational management proficiency by managing store budgets, inventory control, and financial records.
- Processed a £2.5k-£5k sale accurately through the POS system.
- Worked in a team to consistently exceed key performance indicators (ATV and IPC).
- Assisted with end-of-shift banking, ensuring cash and card payments were correct and daily targets were met.
Team Member
Ole & Steen
London, England
2022.04 - 2022.09
- Processed payments for over 150 customers daily.
- Assisted in coffee preparation across various store areas.
- Supported inventory management and maintained product quality standards.
- Achieved efficient workflow through effective time management.
- Facilitated customer relations to enhance brand loyalty.
Supervisor
Prestige PL.
London, England
2019.01 - 2022.02
- Assisted with administrative tasks including budget management, financial record updates, inventory monitoring, profit tracking, and cost record maintenance.
- Developed problem-solving skills by addressing equipment issues, responding to customer enquiries, and supporting staff management.
- Supervised a team of 8 members, ensuring adherence to health and safety regulations, security protocols, and environmental policies to maintain safe working conditions for staff and workplace.
Waitress
Italian Restaurant
London, England
2014.03 - 2018.12
- Provided exceptional customer service throughout breakfast, lunch, and dinner services.
- Greeted guests with professionalism, ensuring a welcoming and enjoyable dining atmosphere.
- Presented menus and suggested food and drink options to enhance guest experience.
- Accurately recorded orders and liaised effectively with kitchen and bar staff.
- Served food and drinks promptly while upholding high presentation standards.
- Monitored guest satisfaction and responded to requests in a courteous manner.
- Ensured cleanliness and organisation of dining areas, including table setups and resets.
- Assisted team operations during peak service times.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
BA Hons Accounting And Finance - Accounting And Finance
University of Greenwich
London, UK 2020.09 - 2023.01
BA Hons Business Management (with Foundation Year) - Business Management
University of Bedfordshire
London, UK 2019.09 - 2020.01
Skills
- Administrative skills and record-keeping
- Customer service excellence
- Teamwork and interpersonal relations
- Attention to detail
- Communication proficiency
- Leadership capabilities
- Time management and organization
- Problem-solving and strategic planning
- Analytical thinking
- Adaptability in fast-paced environments
- Advanced Microsoft Office 365 proficiency
- Fluency in English, Spanish, and Galician
EXTRA-CURRICULAR ACTIVITIES, HOBBIES, AND INTERESTS
Forage Certifications:
Certified by Accenture: I completed practical tasks such as setting project priorities, assembling a plan, outcome analysis and prioritising & impact assessment.
Food Safety Essentials Certification
Café culture: allergens certification
Health and Safety Level 2 Certification
Hobbies: Snowboarding, cycling, football, reading.
Interests: Travelling – I am fascinated to learn about new cultures and their history.
Timeline
Waitress
Hotel Café Royal
2025.10 - 2026.05
Accounts Payables
Rhubarb
2023.11 - 2024.05
Sales Advisor
Ted Baker
2022.09 - 2023.06
Team Member
Ole & Steen
2022.04 - 2022.09
BA Hons Accounting And Finance - Accounting And Finance
University of Greenwich
2020.09 - 2023.01
BA Hons Business Management (with Foundation Year) - Business Management
University of Bedfordshire
2019.09 - 2020.01
Supervisor
Prestige PL.
2019.01 - 2022.02
Waitress
Italian Restaurant
2014.03 - 2018.12