Mica Wright
Manchester,United Kingdom
Summary
Confident and proactive with an enthusiastic approach to learning new skills and developing relationships with both co-workers and customers. I am consistently focused and dependable, can calmly navigate through high-stress situations and will maintain a high standard of work. With a solid foundation in communication and problem-solving, I excel in resolving complex issues efficiently. My background in customer service has honed my skills in active listening, empathy, and attention to detail. I am confident in managing cases with a methodical and organised approach, ensuring timely and accurate outcomes. My collaborative nature and adaptability make me a valuable team player in any dynamic environment.
Overview
7
7
years of professional experience
Work history
Senior Medical Agency Case handler
Express solicitors
2022.09 - 2026.07
- Managed substantial workloads to consistently meet and exceed daily and weekly goals.
- Addressed matters raised by clients, legal professionals, and healthcare specialists efficiently.
- Mentored new hires to foster a supportive atmosphere and facilitate their integration into the team.
- Enhanced proficiency in IT and phone communication.
- Ensured high typing accuracy to maintain quality of written communications.
- Promoted to Senior File Handler to hold more responsibility and manage a team.
- Confident in the use of proclaim, word, excel and powerpoint.
- Experience in working with invoices and payment of experts.
Retail shop assistant
Mountain Warehouse
2019.11 - 2021.03
- Managed stockroom by unpacking, sorting, and accurately recording stock movements to ensure efficient inventory management.
- Addressed customer complaints effectively to maintain service quality. through clear resolution processes to maintain customer satisfaction.
- Recommended products using stock knowledge to provide accurate options for customers, improving their shopping experience.
- Delivered courteous customer support with enthusiastic service to lift satisfaction levels.
- Maintained a safe, organised, and clean workplace daily.
Education
A-levels - Sociology, Psychology, Health and Social Care
Batchelors Degree - Community and Social care: Policy and practice (Social Science)
Skills
- Claims processing skills
- Case Management
- Attention to Detail
- Analytical thinking
- Time management
- Leadership
- Communication skills
HOBBIES AND VOLUNTEERING
I play in an 11-a-side women’s football team within the GMWFL.
I raised money and volunteered in Romania with the Smiles Foundation to support the less fortunate.
I volunteered at a Girl guiding Brownie unit as a young leader.
Timeline
Senior Medical Agency Case handler
Express solicitors
2022.09 - 2026.07
Retail shop assistant
Mountain Warehouse
2019.11 - 2021.03