MICA SKEETE

Promoted from Junior Project Manager after just six months due to strong leadership and performance.

• Act as the primary point of contact for clients, taking time to deeply understand their brand and marketing goals.

• Represent Creative Media with professionalism and consistency, ensuring client interactions reflect the company’s values and standards.

• Translate client needs into clear marketing briefs and manage a team of subject matter experts (SMEs) to deliver tailored campaigns.

• Build long-term relationships through proactive communication, empathy, and a solution-oriented mindset — ensuring clients feel heard, valued, and supported.

• Promoted from Administrative Assistant after consistently exceeding expectations and showing strong initiative.
• Frequently served as the face of service for clients, listening carefully to their issues, reassuring them, and taking ownership of solutions.
• Built trust by clearly communicating progress and then coordinating teams to deliver on promises — maintaining high standards of accountability.
• Managed multiple work requests under tight timelines while upholding health and safety standards.
• Excelled in turning client frustrations into satisfaction through responsiveness, professionalism, and a commitment to quality.

• Developed strong interpersonal and professional communication skills through work with clients across government, healthcare, and private sectors.
• Supported high-impact projects involving operations, transformation, and performance improvement.
• Adapted quickly to unfamiliar projects and contributed to fast-paced, client-facing teams with professionalism and discretion.

• Promoted to supervisor during the height of the COVID-19 pandemic, leading frontline operations under immense public pressure.
• Oversaw customer-facing teams, managed floor activity, and ensured efficient service during unpredictable, high-volume periods.
• Took ownership of customer escalations, resolving issues with empathy, calm communication, and quick action.
• Led by example, trained new team members, and fostered a positive, supportive atmosphere.
• Gained a deep understanding of public service, resilience, and the emotional intelligence needed for customer care under pressure.