Mica McLeod
Manchester
Summary
Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margins. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational attitude. Adaptive and deadline-oriented analytical problem-solver consistently executes in high-pressured environments. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
General Manager
Foot Locker
Manchester, United Kingdom
01.2022 - 01.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning in highest grossing Northern flagship store.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies and behaviours.
- Accountable for financial performance, budgets setting and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of 50, fostering a positive work environment and high employee satisfaction and retention.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Led the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Store Manager
PVH - Calvin Klein
Birmingham, United Kingdom
05.2019 - 12.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies. EOY 2021 store turnover approx £340K.
- Improved customer satisfaction through staff training in customer service and product knowledge, leading a team of 15.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Used market research to create Customer specific events
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Manager of Sales
PVH - Calvin Klein
Birmingham, United Kingdom
09.2017 - 05.2019
- Relocated to open a new flagship store in a new city. Assisted in the recruitment process, identifying top candidates with strong potential for progression within the company.
- Built, motivated and led high-performing team team of 25 sales representatives focused on genuine care for needs of every customer.
- Developed sales strategy based on research of consumer buying trends and market conditions. Supported senior management with Store; Audits, Transfers etc
- Worked closely with Operations to ensure seamless integration of strategies and alignment of objectives, Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction.
Supervisor
PVH - Calvin Klein
01.2015 - 09.2017
- Implemented daily operations, presented team briefings to implement efficient workflow and setting clear team expectations.
- Handled all cash management and banking responsibilities, investigation of discrepancies. Conducted RTW interviews, staff observations and recorded discussions to ensure company guidelines.
- Produced weekly trade reports assessing the business needs and performance, evaluating and forecasting future goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and resolve conflicts promptly to maintain a positive working environment.
- Collaborated with Head Office to provide visibility to achieve organizational goals, fostering teamwork across various functions increasing productivity.
Team Manager
Boux Avenue
Manchester, United Kingdom
01.2012 - 01.2015
- New Brand Managed a team of 20. Motivated and coordinated team efforts to capitalise on every opportunity to maximise sales. Maintained a 30% conversion rate.
- Boosted employee satisfaction through regular performance reviews, provided guidance and personal development plans.
- Facilitated Professional Bra Measuring service and product training sessions, coaching the consideration and sensitivity needed to adapt with each client.
- Experienced 10 months as Stockroom Supervisor whichenhanced team productivity by implementing clear structure, efficient task delegation and time management strategies.
- Elected to feature in a Media Article in Manchester Confidential as a Brand Ambassador.
Sales Assistant - Key Holder
Calvin Klein Jeans
Trafford Center
01.2010 - 01.2012
- Creating a welcoming and desirable environment to confidently identify and addressing customer-specific requirements. Upholding brand standards consistently.
- Understanding extensive product knowledge to provide a personalised shopping experience, whilst using add-ons and complementary items to build sales.
- Completed Training course; Specialist Bra Fitter - Providing guidance with expertise in measuring and assessing to ensure correct bra fit, shape and style.
- I progressed to Key Holder responsibility after 14 months.
Education
LORETO SIXTH FORM COLLEGE
UNIVERSITY OF HUDDERSFIELD
NVQ – RETAIL SKILLS AND MANAGEMENT
Skills
- Business Administration focusing on P&L Management
- Strategic Planning and Operations Management
- Sales expertise to ensure customer retention
- Customer Relationship Management
- Loss Prevention and Risk Mitigation
- Vendor Negotiations ensuring business development
- Team Recruitment, Training and Development
- Leadership and Team Building using Interpersonal Skills
References
available upon request
Timeline
General Manager
Foot Locker
01.2022 - 01.2024
Store Manager
PVH - Calvin Klein
05.2019 - 12.2021
Assistant Manager of Sales
PVH - Calvin Klein
09.2017 - 05.2019
Supervisor
PVH - Calvin Klein
01.2015 - 09.2017
Team Manager
Boux Avenue
01.2012 - 01.2015
Sales Assistant - Key Holder
Calvin Klein Jeans
01.2010 - 01.2012
LORETO SIXTH FORM COLLEGE
UNIVERSITY OF HUDDERSFIELD
NVQ – RETAIL SKILLS AND MANAGEMENT