Mica-Marie Brown
Stoke In Trent ,Staffordshire
Summary
Motivated and compassionate individual with lived experience of recovery and a professional background in nursing. Currently in recovery, having completed residential rehabilitation and actively engaged in the 12-step programme. Passionate about supporting individuals affected by substance use to build stability, confidence and long-term recovery. Strong communication skills with the ability to build trust, motivate others and work effectively within a supportive team environment.
Overview
12
12
years of professional experience
Work history
Staff nurse band 5
Medacs nursing agency
Stafford, Staffordshire
2023.09 - 2024.04
- Advocated for patients' rights and needs, fostering trust and respect within the healthcare environment.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
- Enhanced overall patient experience with compassionate nursing practice.
- Maintained confidentiality of patient information following NHS guidelines on data protection laws.
- Collaborated effectively with multidisciplinary teams, ensuring seamless care coordination.
- Documented patient progress accurately, facilitating informed decision-making in treatment plans.
Staff nurse band 5
North Middlesex University Hospital
London
2021.08 - 2023.06
- Enhanced overall patient experience with compassionate nursing practice.
- Maintained confidentiality of patient information following NHS guidelines on data protection laws.
- Delivered quality patient care through effective communication and teamwork.
- Maintained the privacy, dignity and safety of all patients, consistently adhering to health and safety policies.
- Implemented and evaluated care plan efficiencies, identifying and addressing concerns to improve treatment outcomes.
- Established positive rapport with patients and families through active listening and compassionate care.
- Maintained accurate records of care to facilitate smooth and effective ward operations.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Oversaw, trained and mentored student and junior nursing staff.
Healthcare support worker
Bank partners
London
2019.10 - 2021.07
- Facilitated social activities for patients, boosting morale and wellbeing.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Documented patient observations accurately for healthcare team's reference.
- Worked closely with multidisciplinary team to deliver holistic care.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Customer experience manager
William Hill
London
2012.07 - 2019.09
- Investigated complex issues comprehensively, resolving them quickly and efficiently.
- Enhanced team performance for better customer experience through regular training sessions.
- Strengthened relationships with key clients, ensuring repeat business and referrals.
- Reduced resolution time with effective complaint handling strategies.
- Boosted employee morale with motivational team building activities.
- Handled complaints, providing appropriate, timely solutions, following up to ensure continued customer satisfaction.
Education
Bachelor of Science - Adult Nursing
University of Hertfordshire
Hatfield 09.2014
Access to Nursing diploma - Nursing Education
Tower Hamlets College
London 07.2013
Skills
- Record-keeping
- Compassionate care
- Patient advocacy
- Medical record management
- Excellent time management
- Data confidentiality
Timeline
Staff nurse band 5
Medacs nursing agency
2023.09 - 2024.04
Staff nurse band 5
North Middlesex University Hospital
2021.08 - 2023.06
Healthcare support worker
Bank partners
2019.10 - 2021.07
Customer experience manager
William Hill
2012.07 - 2019.09
Bachelor of Science - Adult Nursing
University of Hertfordshire
Access to Nursing diploma - Nursing Education
Tower Hamlets College