Mica Evans

Responded to 100 + emails a day: solving any issues, assisting clients with any questions, processing refunds and Ansa ring personalized responses • • Provided information on product, shipping and service questions • Maintained and organized the online customer account database • ANSWERING HIGH END CALLS

• Offered detailed advice on product and service benefits.

• Handled and disposed of chemical cleaning products with strict attention to safety compliance.
• Swept, mopped and waxed floors in pristine finish.
• Filled out company requisition sheets to replenish low or out-of-stock supplies.
• Correctly used colour-coded equipment.
• Safely stored cleaning solutions, equipment and chemicals.
• Worked quickly to complete cleaning within allotted timeframes.

• TRUSTWORTHY GOOD TIME KEEPING
• RELIABLE CARING, FLEXIBLE DESIRE TO LEARN & IMPROVE
• Carried out cleaning duties to high hygiene and cleanliness standards throughout.
• PLESANT HIGH ENERGY
• DEALING WITH CUSTOMERS

• Directed team of designers working on projects and tasks to meet weekly deadline

• Designed and produced print and online advertisements for a number of clients Developed materials for marketing including content for websites, social media pages, brochures and newsletters •

• magazine layouts

• business cards

• logos

• JavaScript

• html

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Processed inbound customer calls, providing information on service or product upgrades
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.

CLEANED 40 ROOMS • CHANGED ALL BEDDING • CHANGED TOWELS • VACUMING • WIPE ALL SURFES • guests received quality customer service at all times • Stocked bathrooms • Disinfected furniture and bathrooms with chemicals

• Verified compliance with safety and sanitation standards for all salon services.
• Set up stylist work stations with client-specific formulas and tools in preparation for services.
• Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
• Carried out simple hair treatments under supervision of qualified stylists.
• Shampooed and conditioned clients' hair to prepare for scheduled services.
• Prepared and mixed colour formulas for clients' hair.

• Supported delivery of cuts, colours and blow-outs.
• Carried out regular sweeping and mopping to maintain immaculate salon cleanliness.
• Treated dry hair conditions using specialist treatments with positive results.
• Attended in-salon training sessions, assessments and reviews.
• Guided clients in selecting appropriate styles based on age, hair type and desired length.
• made cupper teas.