Mia Mae Lilley

Trained to manage a team effectively, overseeing cash handling and business operations. Delegated tasks among team members to maximise productivity and service efficiency. Addressed guest queries swiftly, ensuring smooth processing of bookings. Managed deposits and organised pre-orders for tables of 25 or more, enhancing guest experiences. Resolved complaints promptly and professionally, maintaining high levels of customer satisfaction.

Enhanced customer experience by delivering exceptional service and maintaining facility cleanliness. Developed rapport with regular customers to foster a welcoming atmosphere. Managed food and beverage payments efficiently to prevent discrepancies.
Handled complaints swiftly, transforming negative experiences into positive outcomes. Conducted end-of-day clean-up tasks, ensuring readiness for the next business day.

Maintained store aesthetics by assisting in effective stock replenishment. Accurately processed online orders to ensure timely delivery and service improvement. Reduced instances of expired inventory through scheduled stock rotations. Handled transactions while learning proper item return procedures. Also contributed to a clean shop floor, fostering a welcoming atmosphere.

Commenced role as BOH kitchen assistant, assisting with food orders, pot washing, and kitchen sanitation while receiving training in food hygiene and allergy protocols. Then proceeded to the FOH floor and bar, developing confidence and allowing opportunity to gain experience and more skills.