Summary
Work Availability
Overview
Skills
Work History
Education
Timeline
OfficeManager

Mia Alexandra Fenton

Chorlton, Manchester

Summary

As a team leader, I am in charge of directing a group of individuals throughout a certain endeavour or towards a specific goal. I am specifically in charge of establishing a collaborative work environment and setting the path of a certain project or programme. I provide guidance, supervision and instruction to a working group. In my role, I am responsible for distributing work, monitoring progress towards objectives, and guiding team members as needed.

A friendly Bartender with exceptional communication skills. Keep work area clean, stocked and organised at all times. Successful in delivering quality service in fast-paced environments with high-volume patrons. Trained and competent in opening and closing venues, managing and recording the stock, changing barrels and gas and cleaning lines.

Knowledge in handling money correctly, tilling up at the end of shifts and balancing books.

Experience of working with all types of customers to ensure a good time for all to maximise returning patrons.

Punctual and hardworking, ensuring 100% effort is given at all times.

Once a shift is concluded, I ensure that the bar is cleaned and well stocked, the books are balanced and the cash takings are transferred to the safety deposit box.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

7
7
years of professional experience

Skills

  • First Aid trained
  • Inventory control/monitoring
  • Superior communication skills
  • Team Supervision
  • Team development strategies
  • Problem solving
  • Organised and reliable
  • Outstanding customer service
  • Till balancing
  • Reporting and documentation
  • Food preparation and safety
  • Inventory audits
  • Quality Control
  • Stock processing
  • Product displays
  • Just In Time stock control

Work History

Team Lead

J.W. Lees
Manchester, Lancashire
01.2023 - Current
  • Fostered positive employee relationships through communication, training and coaching.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Managed accurate and timely delivery of dispatch orders to customers.

Bar Staff Member

Lauriston Club
Chorlton
01.2018 - 01.2023
  • Experience as bartender, cleaner, glass collector, and supported the catering staff during events.
  • Assisted any performing artist at any events at the venue.
  • Managed the bar with upwards of 100 customers, kept everything running smoothly.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Changed beer kegs safely/ efficiently, consistently following health/ hygiene guidelines.
  • Engaged with guests to create positive rapport, encouraging loyalty/repeat visits.
  • Balanced tills with accurate cash/card payments, preparing bank deposits/POS reports.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
  • Completed multiple stock counts each week, ensuring complete accuracy.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.

Pet Shop Assistant

Betty& Butch
Chorlton cum Hardy, Manchester
10.2018 - 01.2019
  • Packed 100's of merchandise for gifts with decorative details.
  • Installed temporary structures at markets to attract new customers with selection of shop wares.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Tagged products quickly and accurately with price tags and stickers.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Paper Girl

Paper Girl - C&W Etchells
Chorlton
01.2017 - 03.2018
  • Delivered upwards of 30 papers daily.
  • Effective time management/productive working practises.
  • Minimised delivery delays with effective planning/communication.
  • Established positive rapport with community members throughout delivery routes, upholding positive company reputation.
  • Monitored weather/traffic conditions to adjust paper delivery routes for maximum efficiency.

Education

Bachelor of Science - Electrical Engineering

Manchester Metropolitan University
Manchester
07.2025

A-Levels -

Loreto Sixth Form College
Manchester
07.2020

GCSEs - Variety of Courses.

Loreto High School Chorlton
Manchester
07.2018

Timeline

Team Lead

J.W. Lees
01.2023 - Current

Pet Shop Assistant

Betty& Butch
10.2018 - 01.2019

Bar Staff Member

Lauriston Club
01.2018 - 01.2023

Paper Girl

Paper Girl - C&W Etchells
01.2017 - 03.2018

Bachelor of Science - Electrical Engineering

Manchester Metropolitan University

A-Levels -

Loreto Sixth Form College

GCSEs - Variety of Courses.

Loreto High School Chorlton
Mia Alexandra Fenton