MIA ZHUANG CAUSTON
Summary
Accomplished professional with proven abilities in hospitality, tourism, education, and corporate settings. Highly organized and detail-oriented administrative professional with 9+ years of experience in supporting teams and managing office operations. Proven ability to prioritize tasks, manage schedules, and coordinate meetings effectively. Seeking a challenging role where I can leverage my skills to contribute to a dynamic and efficient workplace, to enhance productivity and contribute to organizational success.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work history
Office Manager
Club Med UK- Hybrid
10.2022 - 06.2025
- Lead a social committee team and organise in house and off-site activities such as celebrations and team building as well as charity fundraising for Make a Wish foundation
- Coordinated team meetings for effective communication and project alignment.
- Managed supplier relationships to secure best pricing and service delivery.
- Improved office efficiency by streamlining administrative procedures.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Liaised with IT department to rectify technical issues promptly.
- Implemented new filing systems, improving data retrieval efficiency.
- Updated office policies to reflect changing business needs and regulations.
Customer Care Executive
Club Med UK- Hybrid
11.2024 - 04.2025
- Assist customers responding promptly and professionally to customer enquiries and complaints
- This includes managing the entire process of claim resolution from initial contact through to resolution and follow up
- Furthermore providing accurate information about Club Med resorts, packages and services and maintaining up to date knowledge of Club Med T&C’s, processes, policies and procedures
- Enhanced customer satisfaction by resolving complaints efficiently.
- Adapted quickly to new software platforms for improved customer relationship management.
- Escalated complex issues, ensured timely resolution.
Administration Officer & Marketing Manager
The Villa School & Nursery
09.2020 - 10.2022
- Management of social media platforms, including Instagram, Facebook and Twitter as well as updating the website with any key events
- Working with members of staff to collate images and videos
- With the Head Teacher and Nursery Manager regularly regarding upcoming posts and scheduling regular posts to direct social media traffic towards the website
- Establishing an overview of what competitor schools and nurseries are doing online and be comparable
- Monitoring messages, comments and attending events where necessary to help promote The Villa
- As well as necessary training online or in person
- As well as managing the adverts in magazines that The Villa feature in
- Management of front desk and nursery and office resources such as stationary, photocopier and general maintenance issues
- Working with the HR Manager, assisting with tasks such as onboarding new staff, printing, and sending onboarding documents
- As well as interviewing alongside the nursery manager for student bank staff roles
- Providing administrative support for the nursery in areas such as contact parents, sending general information, managing the nursery calendar, and planning for events
- Supporting the nursery manager with admissions
- Inputting new child information, chasing admissions paperwork, and preparing admissions packs for new parents
- Compilation and sending out of weekly newsletter
PA to Property Director
EasyHotel PLC
10.2018 - 08.2020
- Develop and maintain all property (hard and soft) records and coordinating meeting appointments and travel for the relevant team
- Monitor contractors, suppliers’ invoices subject to managers / director’s approval of work completed, present invoices to head of finance and resources for payment
- Assisting the property and construction team to create a database for each property bringing together documentation of construction and all guarantees, drawings, O&M manuals
- Drafting of agendas, letters, and presentations and minute taking for meetings
- Collate the relevant information and the writing of reports such as board, property, and executive papers
- Develop in conjunction with property team pipeline planner and ensuring it is kept consistently up to date as projects move forward
- Processing of expenses for individual team members of the property team
- Assisting with the responses to franchise enquiries and ensuring these are logged and packs are sent promptly
- Active member of the company charity committee and supporting monthly events
- Ad hoc duties include supporting legal, HR and EA when out of the office
Mandarin speaking receptionist / Office administrator
Reignwood Investments UK
10.2016 - 10.2018
- Reporting directly to the director of the chairman office providing efficient and organised support across all areas of the department including support towards the organisation of social events including yearly conference events attended by the chairman and guests
- Preparing meeting agendas and carrying out meeting minutes for management and director’s meetings on a weekly basis
- Assisting with travel arrangements for management and directors, including flights, hotel, restaurant reservations as and when required
- First aid and fire marshal appointed employee participating in all training activities
- Effective management of the office - with personal responsibility for office logistics, office equipment, supplier relationship management, post handling and other correspondence
- Providing accurate, timely administrative support to colleagues across the organisation as well as keeping track of the admin budget
- Managing basic bookkeeping processes, producing invoice breakdowns in Excel and processing to accounts
- Assisting HR with new starter set ups including email, mobile phone, employee handbook and access passes
Cabin Crew
British Airways
01.2014 - 10.2016
- Provided exceptional service to customers; proactively reacting to their needs and resolving any queries or concerns in a professional, calm manner, while ensuring their comfort and safety throughout each flight
- Built solid rapport with customers - adapting to different cultures and modifying behaviour accordingly
- Played a key role within a productive team, working collaboratively with other team members to ensure the consistent and smooth running of on-board services - supporting and assisting them when necessary
- Established and maintained an up-to-date, comprehensive knowledge of BA’s product and service offerings, to advise and educate customers and maximise revenue generation
- Reassured passengers and ensuring all safety procedures are followed correctly in emergency situations, in accordance with and BAA regulations, policies and procedures
- Calmly and effectively attended to unpredictable situations including medical emergencies, diversions etc
Education
CIPD Level 5 - Human Resource Management
AVADO Learning
BA (Hons) - Tourism Management
St Mary’s University College
BTEC National Certificate - Travel and Tourism
Richmond upon Thames College
AS Level - Communication and Culture
Richmond upon Thames College
BTEC First Diploma - Business
Richmond upon Thames College
7 GCSEs - Grades C-E including English and Mathematics
Richmond Park Academy
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- First Aid
- CPR
- Customer Service
- Office morale boosting
- Office coordination
- Client relations
- Email management
References
On request
Timeline
Customer Care Executive
Club Med UK- Hybrid
11.2024 - 04.2025
Office Manager
Club Med UK- Hybrid
10.2022 - 06.2025
Administration Officer & Marketing Manager
The Villa School & Nursery
09.2020 - 10.2022
PA to Property Director
EasyHotel PLC
10.2018 - 08.2020
Mandarin speaking receptionist / Office administrator
Reignwood Investments UK
10.2016 - 10.2018
Cabin Crew
British Airways
01.2014 - 10.2016
BA (Hons) - Tourism Management
St Mary’s University College
BTEC National Certificate - Travel and Tourism
Richmond upon Thames College
AS Level - Communication and Culture
Richmond upon Thames College
BTEC First Diploma - Business
Richmond upon Thames College
7 GCSEs - Grades C-E including English and Mathematics
Richmond Park Academy
CIPD Level 5 - Human Resource Management
AVADO Learning
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