Mia Williamson

• Successfully managed the recruitment process for a high volume of candidates, individually overseeing a pool of 500+ applicants.
• Led and coordinated interviews, ensuring a smooth process from screening to final selection.
• Developed and implemented recruitment advertising strategies to attract diverse and qualified candidates.
• Built strong relationships with both candidates and internal stakeholders, providing guidance throughout the recruitment journey.
• Utilized recruitment data to monitor and refine processes, ensuring efficient and effective hiring practices.

• Managed the recruitment process for potential adoptive homes, ensuring each application met the necessary criteria and standards.
• Screened applications, conducted interviews, and assessed candidates’ suitability to ensure a proper match between pets and new owners.
• Facilitated communication between potential adopters and the organization, providing detailed information and answering inquiries about the adoption process.
• Supported the development of outreach campaigns to promote animal adoption and raise awareness about available pets.
• Worked closely with the team to ensure the smooth processing of applications and placements, contributing to a high success rate in rehoming animals.

Customer Support: Delivered high-quality support by responding to customer inquiries, resolving issues, and providing timely guidance over the phone.
Problem Resolution: Addressed customer complaints and concerns, using active listening and empathy to resolve conflicts and turn negative experiences into positive outcomes.
Conflict Management: Effectively dealt with unhappy or frustrated customers, maintaining professionalism and working to de-escalate tense situations.
Information Provision: Offered accurate and clear information on products/services, guiding customers through processes and helping them understand their options.
Record Keeping: Documented customer interactions, ensuring all details were recorded accurately for future reference and follow-up.
Follow-Up: Ensured that unresolved issues were followed up on promptly, demonstrating commitment to excellent service.
Team Collaboration: Worked closely with colleagues and management to share feedback, resolve complex issues, and improve service delivery.
Customer Satisfaction: Strived to meet and exceed customer expectations, aiming for high satisfaction and retention rates through proactive support.
Adaptability: Adapted to various customer moods, requests, and challenges, maintaining a calm and helpful approach under pressure.This summary should cover the main points of handling calls, resolving issues, and maintaining professionalism with customers. Let me know if you'd like to expand on any areas!