mia williams

I am a results-driven and customer-focused Insurance Representative with experience at Admiral, consistently delivering high-quality service in a fast-paced call centre environment. I'm skilled in handling complex customer queries, processing policy changes, and identifying sales opportunities while maintaining compliance with regulatory standards. I have proven ability to meet and exceed key performance targets, including customer satisfaction, sales conversion, and productivity metrics. I am recognised for strong communication skills, attention to detail, and the ability to build rapport quickly with customers, ensuring a positive experience on every interaction. I believe I am a proactive team player who supports colleagues, adapts to change, and continuously seeks to improve performance through feedback and personal development.