Mia Swain
Summary
I am a dedicated team member with extensive childcare, GDPR and Safeguarding knowledge. I am a strong leader with the ability to understand and work with people in my team. I take pride in my time management and organisational skills, to ensure all tasks are completed to the highest standard. I enjoy helping those around me and feel a great sense of achievement when doing so. I am seeking an opportunity to join a people facing role, building on skills gained through my previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Level 3 nursery practitioner
Davey Day Care
01.2024 - 03.2025
- Adapted to the new setting I am in, following routines effectively
- Completed paperwork regarding their children and their developmental needs both on paper and through an online system
- Used excel to compile data based on how my key children are developing and to check they are meeting their milestones against the national framework
- Adhered to GDPR and safeguarding laws and follow policies implemented within the setting
- Collaborated with members of my team, brainstorming new ideas to constantly improve practice and assist with the smooth running of the nursery day to day. Engaged in staff meetings to openly discuss issues and problem solve
- Developed strong relationships with parents, promoting open communication about their child's needs and progress.
Level 3 Baby room leader / Senior on duty
Nurtureville
04.2023 - 01.2024
- Managerial role, working closely with my team to ensure the smooth running of the room day to day. I coordinate different tasks appropriately, update paperwork when required and provide a positive environment. I communicate effectively to enable the collaboration of ideas and changes that are made
- Strengthened parent partnerships within my room and take pride in assisting them with any queries or concerns they may have
- Completing admin tasks such as; organising show rounds, booking in settle sessions and compiling staffing rotas
- Effectively trained new staff members ensuring high standards of care are maintained
- Maintained accurate records of each child's progress and milestones reached.
Level 2 Nursery Practitioner working towards Level 3
Nurtureville nursery
06.2022 - 09.2023
- Collaborated with external agencies to provide SEN children with equal opportunities, adaptable environments and tailored teaching
- Incorporated home routines at nursery to provide a smooth transition for the children
- Provided support during meal times, encouraging balanced diets for better health.
- Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
- Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
Level 3 Nursery Apprentice
Bright Horizon
04.2022 - 06.2022
- I decided to move to a different nursery for my level 3 to gain new skills and learn new experiences from a new nursery. However, I did not enjoy my time here and felt I had little opportunity to learn so decided to move back to Nurtureville
- Carry out daily checks to maintain safety and hygiene throughout the setting
- Taking part in online training to gain new skills and learn new topics
- Understand cleaning routines within the nursery and how to complete these in line with COSHH
- Building relationships with different children from different age groups
Level 2 Nursery apprentice
Nurtureville Nursery
02.2021 - 04.2022
- I completed my Level 2 qualification whilst working within the nursery
- Opened the nursery, ensuring the room is prepared for the day, including admin tasks
- Prepared activities based on the children's interests and development needs
- Built strong relationships with my key children and their families, allowing me to assist their development to the fullest
- Completed observations and reports and meeting deadlines for these
- Communicated with parents each day, relaying any information to my colleagues, and ensuring changes are put into place
- Closed the nursery each day, cleaning the rooms sufficiently and to a good standard then setting up for the next day
- Studied relevant framework to aid my professional development
- Ensured a safe environment for children with vigilant supervision.
Retail assistant
Primark
09.2020 - 01.2021
- Provided a good shopping experience for customers and promptly offer help when needed
- Delivered excellent customer service by answering queries and providing product information
- Assisted a range of people, being able to adapt in different situations to gain positive outcomes
- Processed cash and card transactions smoothly
- Maintained clean shop floor, promoting a welcoming environment.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Party Host
Bounce
09.2019 - 07.2020
- Ensured children and their families have a stress free, positive party experience
- Managed bookings, including assigning party rooms, ordering stock and communicating efficiently with customers throughout
- Established rapport with guests, offering assistance where necessary to enhance their party experience.
- Demonstrated excellent multitasking skills, managing multiple responsibilities concurrently without compromising service quality.
- Created memorable experiences by developing personalised party themes for clients.
- Effectively handled queries whilst working on reception. Greeted customers, made bookings and entered data into our online system
Waitress
The Crown, Grandbrough
09.2019 - 03.2020
- Provided excellent customer service to meet specific requirements and immerse customers in a high quality dining experience
- Effectively handled bookings taken online and via the phone
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Handled cash and card transactions accurately, ensured a balanced till at end of shift.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
Childcare Qualifications
Skills
- Knowledge of ofsted standards
- Knowledge of gdpr compliance
- Flexibility in task handling
- Data inputting
- Reliable punctuality
- Positive outlook
- Customer Service
- Conflict Resolution
- Customer and client relations
- Childcare expertise
Custom
2019, 5-5, 4, 6, 6, 5, 6, 6
Certification
Full DBS
Paediatric first aid
Level 3 Food Hygiene certificate
References
References available upon request.
Timeline
Level 3 nursery practitioner
Davey Day Care
01.2024 - 03.2025
Level 3 Baby room leader / Senior on duty
Nurtureville
04.2023 - 01.2024
Level 2 Nursery Practitioner working towards Level 3
Nurtureville nursery
06.2022 - 09.2023
Level 3 Nursery Apprentice
Bright Horizon
04.2022 - 06.2022
Level 2 Nursery apprentice
Nurtureville Nursery
02.2021 - 04.2022
Retail assistant
Primark
09.2020 - 01.2021
Party Host
Bounce
09.2019 - 07.2020
Waitress
The Crown, Grandbrough
09.2019 - 03.2020
Childcare Qualifications
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