Mia Snape

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

• Being the go to person for colleagues in the absence of a manager for their day to day queries.

• Understanding what may be getting in the way of individuals delivering a great service and helping them to remove these obstacles.

• Providing constructive feedback and coaching to colleagues around department standards and the service they deliver.

• Developing my own Operational and Behavioural Skills.

• Completing duty cover, making sure all decisions are right for customers and colleagues.

• Co-ordinating colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns.

• Delivering all store change plan updates to the team, ensuring individuals understand the values they bring to achieving improvements

• Looking at ways to simplify our operating routines and share these ideas with my manager.

• Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
• Knowing your customers and serving them with passion and pride; giving great natural service by proactively smiling, greeting, acknowledging and helping customers.
• Passionate and knowledgeable about the products and services within my store, and helping customers to select the right product.
• Being knowledgeable about my stores performance, understanding the part I play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Being myself and living our values.
• Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
• Processed returns and exchanges efficiently, minimizing wait times for customers.
• Built strong relationships with customers by providing personalized recommendations and attentive service.

• Supported daily operations, ensuring smooth workflow and increasing overall productivity.
• Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
• Ensured inventory management by maintaining accurate records of supplies & equipment purchases
• Responded to telephone, email and in-person customer inquiries.
• Contributed to cost savings by identifying inefficiencies and suggesting improvements.