Mia O'Shea
Guildford,Surrey
Summary
Customer-Focused Retail Sales Professional with expertise in driving sales growth through personalised service and comprehensive product knowledge. Delivered engaging shopping experiences and fostered customer loyalty while managing merchandising and stock effectively. Committed to utilising interpersonal skills and problem-solving abilities to enhance service quality and achieve consistent results.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work history
Sales assistant
CeX
Guildford, Surrey
06.2026 - Current
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Assisted customers with product selection for optimal satisfaction.
- Delivered exceptional after-sales service, encouraging repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Conducted daily inventory checks to manage stock levels accurately.
- Gathered information from customers to prepare accurate quotes on items for sale.
Shop Floor Associate
White Stuff
11.2025 - 12.2025
- Assist customers in finding items and providing information on promotions.
- Improved ability to assist customers by learning service best practices.
- Operating till/cash register.
- Replenishing and organising shelves with the new stock.
- Processing Christmas stock being delivered from suppliers.
Position, Introduction to Work Scheme
ABN AMRO Bank N.V., UK Branch
07.2025 - 07.2025
- Shadowing senior managers in various departments, gaining experience in finance, sustainability, IT, health and safety, clearing operations and corporate lending.
- Developing networking skills in a working environment.
- Creating relationships with ABN AMRO personnel and fellow interns.
- Time management: following a specific timetable, varied tasks and appointments.
Position, Junior Marketer (Placement)
Kingsley Print and Design
02.2024 - 03.2024
- Working alongside the sales team to generate new business leads and helping grow the client base.
- Developing innovative ideas for marketing campaigns, content, and design.
- Creating and managing content for platforms like Instagram, LinkedIn, and X.
- Research to identify customer needs and market opportunities.
- Promoted Kingsley Print and design credentials through targeted email campaigns using MailChimp.
Position: Teaching Assistant (work experience)
Worplesdon School
06.2022 - 06.2022
- Supporting individual students and small groups with their learning.
- Supervised students in the classroom to maintain a safe learning environment.
- Prepare classrooms, set up equipment, and ensure a safe and tidy learning space.
- Aided teachers in preparing lesson materials and resources.
Education
GCSEs -
Christ College Secondary school
09.2019 - 07.2023
A-Levels -
Woking College sixth form
09.2023 - 06.2025
Skills
- Customer service
- Point of sale
- Cash handling
- Returns processing
- Merchandising strategies
- Effective communication
- Time management
- Ability to work independently and within a team
- Methodical and conscientious work ethic
- Strong empathy
- Passion for learning and new opportunities
REFERENCES
Available upon request.
ADDRESS
Based in Guildford, Surrey.
PHONE
(mobile) 07853 812559
Osheamiah21@gmail.com
Affiliations
- Swimming
- Cooking
References
References available upon request.
Timeline
Sales assistant
CeX
06.2026 - Current
Shop Floor Associate
White Stuff
11.2025 - 12.2025
Position, Introduction to Work Scheme
ABN AMRO Bank N.V., UK Branch
07.2025 - 07.2025
Position, Junior Marketer (Placement)
Kingsley Print and Design
02.2024 - 03.2024
A-Levels -
Woking College sixth form
09.2023 - 06.2025
Position: Teaching Assistant (work experience)
Worplesdon School
06.2022 - 06.2022
GCSEs -
Christ College Secondary school
09.2019 - 07.2023