Mia Johnson
Chester,Cheshire
Summary
I am currently working as a Casework Manager for The Crown Prosecution Service (CPS), leading a team of 4 members in managing the organisation and triage of criminal cases. I am a highly organised individual who is adaptable to change and adept at problem solving, skills which are evidenced both in my team's service level agreement performance and by my personal awards. I am a great communicator with excellent administrative skills which helps me to build strong and lasting relationships with internal and external stakeholders such as prosecutors, senior management and local police forces. I am regularly called upon to deliver training to other CPS areas and management which I feel shows my expertise in the role. I am a friendly and dependable team player who enjoys a challenge and at this point in my career I am ready to commit myself to a new role.
Overview
15
15
years of professional experience
Work history
Casework Manager
Crown Prosecution Service
04.2018 - Current
- Leading a team of 4 members of various seniority to triage criminal cases, ensuring all material is present for the prosecutor and dealing with any issues promptly such as police materials
- Regular deputising into a B2 Management position.
- Working to tight deadlines such as custody cases
- Ensuring cases are triaged to a quality standard and charging decisions made within the 3-hour timeframe of receipt from the police
- Implemented and delivered new processes, such as dealing with ‘in custody' cases
- I am responsible for delivering training to the wider team
- Hold monthly police and lawyer meetings face to face and via Teams and provide feedback and support to other CPS areas to promote best practice
- Monitoring the progression of Fatal Road Traffic Collision cases
- Managing contact with senior prosecutors and management at milestones throughout the 90 day timeframe to ensure a charging decision is made
- Completing a variety of written and data led excel reports both daily and monthly which form part of our area's performance reports for national HQ
- Weekly allocation of cases to lawyers, helping them identify and prioritise their workload by highlighting the SLA and type of case e.g. child victims
- Monitoring STL cases, liaising with police and prosecutors to ensure completion of these before the limit expires
- Training new members of staff
- Adept at a variety of applications we use such as Word, Excel, Outlook, Teams, internal phone system, Case Management System (CMS).
- Daily monitoring of the Charging teams mailbox. Ensuring all emails are actioned and responded to within 48 hours.
- Monthly and annual staff personal development plans and reviews.
Room Attendant
Central Facilities (Roomzzz Hotel)
11.2017 - 03.2017
- Serviced an assigned number of guest apartments in a timely manner and to an exceptional standard
- Responsible for training new starters
Debt Advisor
Stepchange Debt Charity
04.2016 - 09.2017
- Analysed and provided tailored solutions to clients in financial difficulty based on their personal circumstances
- Established and developed relationships
- Obtained knowledge of all debt solutions (including Insolvency), collection processes and finance law
- Carried out various administrative duties – updated client's records, dealt with correspondence and responded to emails
- Provided emergency advice to clients in crisis i.e
- Enforcement action, repossessions
- Worked in a busy, high pressured environment whilst maintaining high standards, deadlines and adhering to FCA regulation
- Fire Warden for the office
Personal Assistant / Receptionist
Moneypenny Ltd
01.2014 - 01.2016
- Answered high volumes of calls on behalf of solicitor firms and estate agents, captured and relayed messages and dealt with queries and information requests
- Updated client's forward diaries and organised and prioritised the team's workload
- Liaised with team members and compared information and results to bestow the best possible experience for our clients
- Responsible for coaching and developing new starters and assisted with training
Hostess, Bartender, Waitress
Abode Hotel
01.2013 - 01.2014
- Company Overview: (Michael Caine's Restaurant / The Café Bar & Grill)
- Handled bookings, took orders and served food and beverages
- Kept up to date with food and beverage policies and procedures
- Worked within a fast-paced environment (horse-racing events, weddings, parties etc.)
- Looked after business meetings
- (Michael Caine's Restaurant / The Café Bar & Grill)
Sales Assistant, Cashier
Burton
01.2010 - 01.2013
- Company Overview: (Men's clothing store)
- Opened and closed the store
- Responsible for cashing up and reconciliation of monetary systems
- Store visual merchandiser
- Acting supervisor on Sundays
- Unloaded deliveries and replenished stock
- New account openings
- (Men's clothing store)
Education
A-Levels - Drama, Photography (AS), Media
Queens Park High 6th Form
2010 - 2012
GCSEs - 8 GCSEs at A-C
Queens Park High School
2005 - 2010
Skills
- Communication - Liaising with prosecutors, police, senior management, defendants and victims
- Leadership - Training new members on Charging work and leading the team to achieve the highest triage times
- Data analysis - Collating data from internal trackers and reports to analyse and report on trends
- Partnership Working - Building relationships with stakeholders to promote best practice
- Adaptability - Embrace change and adopt a culture of continuous improvement
- Problem solving - Promptly requesting missing key case material from the police via various communication methods
Accomplishments
Two CPS awards received in 2020 and 2023 – Partnership Working and Exceptional Role Model.
Affiliations
- I enjoy spending time with my family, visiting and eating at new places. I also enjoy paddleboarding and going to the gym.
Timeline
Casework Manager
Crown Prosecution Service
04.2018 - Current
Room Attendant
Central Facilities (Roomzzz Hotel)
11.2017 - 03.2017
Debt Advisor
Stepchange Debt Charity
04.2016 - 09.2017
Personal Assistant / Receptionist
Moneypenny Ltd
01.2014 - 01.2016
Hostess, Bartender, Waitress
Abode Hotel
01.2013 - 01.2014
Sales Assistant, Cashier
Burton
01.2010 - 01.2013
A-Levels - Drama, Photography (AS), Media
Queens Park High 6th Form
2010 - 2012
GCSEs - 8 GCSEs at A-C
Queens Park High School
2005 - 2010
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