Mia Jasper

Assist families in navigating the legal process for claiming compensation after the death of a loved one due to negligence or a fatal accident.
- Communicated with legal representatives, insurance companies, and other parties on behalf of the claimant.
- Overseeing and organising all needed documentation to effectively process the claim. This includes gathering forms, collecting relevant evidence, and ensuring all information is complete and accurate to facilitate a smooth claims process.
- Approach the claim with compassion, building client relationships and recognising their need for support or understanding of the process.
- Confirming policy details, collecting required information and documents, and ensuring the process is smooth and stress-free.
- Strong organisational skills with the ability to prioritise tasks, manage deadlines, and work under pressure.

• Managing motor claims, including accidents, uninsured losses, fire, theft, and fatalities, while covering all aspects of liability. Managing motor claims, including accidents, uninsured losses, fire, theft, and fatalities, while covering all aspects of liability. Determine the potential for recovery and assess liability based on the accident's circumstances and supporting documentation.
• Effectively managing high volume of inbound calls, from the initial notification of loss (FNOL) through to addressing ongoing inquiries, while also proactively making outbound calls.
• Carrying out detailed investigations and assessments to identify liability and validate claims for indemnity and fraud
• Collecting necessary documents and evidence to look into and back up the decision about the claim.
• Strong phone verbal communication skills, along with active listening
• Ability to multitask, set priorities and manage time effectively
• Liaising with Insurers, brokers, repairers and services
• Ensuring clients are kept up to date with their journey of their claim, ensuring each stage is monitored and managed, to prevent delays

• Orchestrated daily operations by creating staff schedules, delegating tasks, and fostering a customer-centric approach.
• Introduced leadership approaches to drive staff engagement, leading to achievement of targets and reduced turnover.
• Effectively managed inventory levels, ensured store shelves were fully stocked with appealing product arrangements, and maintained consistent product availability.
• Acted as point of escalation for complex customer inquiries or concerns, effectively resolving issues to ensure high customer satisfaction.
• Implemented key performance indicators (KPIs) to assess staff productivity and sales performance and continuously monitored and provided feedback to team members, resulting in enhanced performance

• Cultivated strong customer relationships, ensuring customers received a positive experience through excellent customer service by answering questions, making recommendations, and addressing concerns.
• Restocked shelves and streamlined inventory management processes to ensure product availability during peak periods.
• Maintained visually appealing displays, including window setups and in-store layouts, to attract and engage customers.