Mia Jane Kane
Summary
Experienced and dedicated EA/PA with two years experience as a business analyst, identifying efficiencies and problem areas within an IT company, while communicating needs for projects.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Administration
Castle Gate International Ltd
09.2023 - Current
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
- Developed and edited template contracts with changes in company's service lines
- Secured contracts for company growth through the development of compelling bid submissions.
- Managed multiple projects simultaneously, consistently meeting deadlines and exceeding client expectations.
Executive Assistant to CEO
SmartPA
11.2022 - 08.2023
- Conducted extensive business and personal inbox management, diary management, expense administration and the execution of personal errands for the CEO
- Supporting as the EA to CEO and Managing Directors across the board; adapting quickly to vastly different industries while maintaining confidentiality
- Monitoring task and project progress and timeless including planning, identifying risks and tracking budget costs
- Arranged all travel management and accurately processed expenses
- Sending out daily emails demonstrating a mastery of written communication and attention to detail
- Setting up board meetings and accurately taking meeting minutes
- Managed CRM database, including troubleshooting, maintenance, updates and report generation
- Assisting the marketing team and building social media content strategies
French Business Analyst
BPA Quality
01.2020 - 11.2022
- Ensured adherence to all security regulations for continued company compliance
- Listened, evaluated and analysed security protected phone calls
- Overseeing the implementation of approved process improvements
- Preparing and delivering reports of their findings to leadership with comprehensive risk and impact assessment.
Flybe Social Media & Customer Relations Advisor
Sitel
03.2017 - 12.2017
- Respond and take ownership of customer complaints, queries and questions via telephone, email and whitemail in a variety of all means, following investigation
- Promote and improve the Flybe customer experience
- Achieved full customer satisfaction by offering refunds and compensation offers after a thorough investigation
- Effectively and proactively administer all systems
- Respond to customer comments and managed Flybe Social Media accounts.
Events Assistant
Dartmoor Kitchens
01.2017 - 12.2017
- Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Accompanying events manager to both internal and external events
- Supporting the events manager with logistical and administrative support
- Ad-hoc duties at events including, but not limited to, guest list management, showing guests to tables and taking coats.
Education
GCSE -
Isca Academy
Exeter, DEV06.2016
Brevet (equiv. To 4 GSCE's Above C) -
College Maurice Genevoix
France06.2014
Skills
- Microsoft Office & CRM - Highly Proficient
- Contract Administration
- Executive Support
- Ability to manage Social Media campaigns
- Event Management
- Translation
- Marketing
- Expense Monitoring
- Business Analysis
- Multi-line phone proficiency
- Data Confidentiality
- Document & Policy Management
Certification
- Certified Conflict Management, The CPD Certification Service - October 2023
- Certified Risk Management, The Open University - September 2023
- Certified Executive PA, The CPD Certification Service - December 2022
Languages
English
Native language
French
Proficient
C2
Timeline
Head of Administration
Castle Gate International Ltd
09.2023 - Current
Executive Assistant to CEO
SmartPA
11.2022 - 08.2023
French Business Analyst
BPA Quality
01.2020 - 11.2022
Flybe Social Media & Customer Relations Advisor
Sitel
03.2017 - 12.2017
Events Assistant
Dartmoor Kitchens
01.2017 - 12.2017
GCSE -
Isca Academy
Brevet (equiv. To 4 GSCE's Above C) -
College Maurice Genevoix
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