Summary
Overview
Work history
Education
Skills
Timeline
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MIA GRANT

Summary

Professional with experience supporting legal, privacy and compliance teams across in-house and private practice environments. Skilled in applying GDPR and UK data protection principles in practical settings, including consent management, data cleansing, secure processing and handling sensitive personal data.

Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work history

Donor Request Management & Project Coordinator

DKMS
2021.03 - 2025.12
  • Delivered a large-scale data cleansing programme that improved donor record accuracy by around 35%.
  • Led a marketing preference refresh project engaging more than 15,000 donors, ensuring GDPR-compliant consent.
  • Supported supplier and service contract reviews, reducing contract turnaround times by 20%.
  • Introduced governance improvements that helped reduce audit observations.
  • Worked with IT on improvements that reduced case-handling delays by 15%.
  • Managed cross-departmental projects with a 95% on-time delivery rate.
  • Partnered with IT to improve workflows, implementing tools such as AI webchat and omnichannel systems.

Paralegal Intern

AVC Solicitors
2025.02 - 2025.03
  • Conducted legal research and prepared court bundles for housing and civil litigation cases.
  • Drafted witness statements, particulars of claim and client correspondence.
  • Reviewed evidence and case files to identify key issues.
  • Liaised with clients, prepared Legal Aid applications and ensured GDPR-compliant file management.

Customer Interactions Agent

Account Technologies
2019.08 - 2021.03
  • Managed regulated client cases with accurate CRM documentation and adherence to legal standards.
  • Handled over 100 client calls daily while maintaining detailed case notes.
  • Escalated compliance, legal and finance concerns appropriately.
  • Recommended improvements that reduced response times by 11%.

Legal Placement

Dentons Solicitors
2019.04 - 2019.07
  • Assisted solicitors with CPR research, property law analysis and client meeting preparation.
  • Drafted pleadings and court documents under supervision.
  • Maintained accurate case records and supported file management.

Administration Assistant

Ignition Law
2017.03
  • Audited client documentation and proofread legal materials.
  • Supported file organisation and observed client meetings.
  • Shadowed a solicitor at the High Court (Bankruptcy Division) to gain insight into case preparation.

Education

LPC & MSc - Commendation

The University of Law
2023.01 - 2024.01

Law LLB (Hons) - 2:1

Birkbeck, University of London
2019.01 - 2022.01

Level 3 Extended Diploma - Business

West Herts College
2017.01 - 2019.01

9 GCSEs - English & Maths

The E-Act Burnham Park Academy
2011.01 - 2016.01

Skills

  • Strong written and verbal communication
  • High attention to detail
  • Organisation and time management
  • Problem-solving and critical thinking
  • Collaboration across teams
  • Ability to manage confidential information
  • Adaptability and quick learning
  • GDPR awareness
  • MS Office

Timeline

Paralegal Intern

AVC Solicitors
2025.02 - 2025.03

LPC & MSc - Commendation

The University of Law
2023.01 - 2024.01

Donor Request Management & Project Coordinator

DKMS
2021.03 - 2025.12

Customer Interactions Agent

Account Technologies
2019.08 - 2021.03

Legal Placement

Dentons Solicitors
2019.04 - 2019.07

Law LLB (Hons) - 2:1

Birkbeck, University of London
2019.01 - 2022.01

Administration Assistant

Ignition Law
2017.03

Level 3 Extended Diploma - Business

West Herts College
2017.01 - 2019.01

9 GCSEs - English & Maths

The E-Act Burnham Park Academy
2011.01 - 2016.01
MIA GRANT