Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Timeline
Generic

Mia Gorman

Tillicoultry,Clackmannanshire

Summary

Dedicated professional with extensive experience in customer service and retail environments. Demonstrates strong customer service skills, teamwork, and flexibility, with a proven ability to adapt and work effectively under pressure. Proficient in price tagging, time optimisation, and cash handling, ensuring efficient stock control and brand awareness promotion. Skilled in retail software and known for taking initiative and showing strong empathy towards customers. Career goal includes advancing within the retail sector to leverage skills in enhancing customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Sales Assistant

Baynes Bakery
Stirling, Stirlingshire
01.2025 - Current
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Collaborated effectively with team members to meet sales targets.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Conducted daily inventory checks to manage stock levels accurately.

Sales assistant

Baynes Bakery
Stirling, Clackmannanshire
08.2023 - 10.2024
  • My daily role at Baynes includes opening up shop ensuring all machines, lights, ovens and fridges are all on and working appropriately.
  • I carry out daily stock checks and refills for store operation.
  • Customer service is a large part of working in Baynes. Ensuring that I deliver a personable experience for our customers.
  • Cash handling and card machine operations are essential within the role, therefore, accuracy is vital.
  • Health and Safety and Food Hygiene must be followed at all times, ensuring food is served at appropriate temperatures and when not must be discarded.
  • Hand over at shift change, ensuring incoming staff are aware of any issues within store.


Sales assistant

ASDA
Alloa, Clackmannanshire
11.2021 - 09.2022
  • I worked in a busy retail environment, across all departments.
  • I utilised excellent communication skills to provide detailed product information.
  • I worked on check outs, dealt with customer queries on customer service desk, processed refunds and dealt with customer complaints
  • In Asda, it was important to balance multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.

Window cleaner

Clean and Clear Windows
06.2022 - 08.2022
  • In between jobs I have helped out in a family business during summer holidays
  • Main duties including cleaning customers windows to a high standards using various techniques including the jet wash, the buffer and also by hand
  • Achieved streak-free results by using the correct mix of cleaning solutions.
  • Managed inventory of cleaning supplies effectively reducing waste.

Hairdresser

Hairdresser Jeff Buchan
01.2021 - 06.2021
  • Main duties included providing high level of customer service whilst in shop
  • Collaborated closely with colleagues to run an efficient salon operation.
  • Duties included, Cleansing/shampooing clients
  • I served hot & cold beverage's as required
  • I also worked on main desk, booking client appointments
  • Duties also included sweeping floor, sanitizing sink and stations, clean mirrors, windows and bathrooms to a high standard

Education

Higher - Art and Design, English, Maths, Administration

Forth Valley College
04.2017 - 06.2020

Skills

  • Customer service skills
  • Teamwork
  • Flexibility
  • Adaptability
  • Working under pressure
  • Price tagging
  • Time optimisation
  • Strong empathy
  • Brand awareness promotion
  • Retail software proficiency
  • Initiative taking
  • Cash handling
  • Stock control

Custom

  • College bakery - completed a year at college doing bakery, cakes, pastries, and have my food hygiene qualification
  • Keeping active by walking and going to the gym
  • Spending time with family, especially my niece and nephew

Affiliations

  • In my own time, I enjoy, going to the gym and keeping fit. I enjoy keeping in contact with my my family and friends when possible. I like to help support looking after my nieces and nephews when needed.

Timeline

Sales Assistant

Baynes Bakery
01.2025 - Current

Sales assistant

Baynes Bakery
08.2023 - 10.2024

Window cleaner

Clean and Clear Windows
06.2022 - 08.2022

Sales assistant

ASDA
11.2021 - 09.2022

Hairdresser

Hairdresser Jeff Buchan
01.2021 - 06.2021

Higher - Art and Design, English, Maths, Administration

Forth Valley College
04.2017 - 06.2020

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Mia Gorman