Mia Gharsellaoui

I have strong experience in customer service facing roles across retail hospitality and call centres. I am confident in delivering clear communication And resolving customer concerns efficiently. I am able to work both in a team and as an individual. I can deliver support to arrange of customers whilst maintaining efficiency and meeting my monthly targets. During my time in working in a call centre I have learned different skills such as adapting my tone and language to suit different people, active listening and the ability to identify issues as quickly as possible and providing an appropriate solution. I have had experience in handling a high number of calls, where I ensure to provide excellent customer service and solving the customers query.

• Learning Arabic