Mia Fernandez

• Developed and implemented social media strategies to increase brand awareness and engagement.
• Managed somerville scarves social media account, creating and curating content that aligns with their brand identity and marketing goals.
• Produced high quality visual and written content for social media platforms.

• Maintain knowledge of current product trends to provide an insightful service.
• Continuously collaborated with the team and ensured stock levels are always adequate by processing delivery.
• Processed till purchases and promoted membership through signing customers up.

• Maintained up-to-date knowledge of industry trends to stay ahead of competitors in the market place.
• Supported e-commerce team for continuous update of WYSE London’s website according to current trends and stock rates.
• Liaised with the content creation and graphic design team to create engaging and relevant content for WYSE London social media.

• Replenished stock levels, recorded sales and collaborated effectively with colleagues. Boosted client satisfaction by providing clear product knowledge, increasing sales.

Subsequently, after the trial period for the brand, Mina wished to reduce the 16 contracted hours to 8 and change the location. However, at the same time, was approached by the manager at Superdrug offering an opportunity for more hours and to be a part of a team.

• Greeted customers and offered advice with selecting merchandise and finding accessories.
• Ensured the shop floor was always well-maintained and presentable whilst replenishing stock levels.
• Processed transactions, maintaining accurate till records, refunds and gift cards.

• 10 week temporary seasonal contract assisting the back office over the Christmas period and Black Friday sales.
• Sourcing items from the shop floor and communicating with different departments. Packing the online orders according to company guidelines and deadlines., while maintaining a digital database.