Harvey Donnelly

• Built and sustained client relationships, leading to increased brand loyalty.
• Conducted market research to identify potential business opportunities.
• Daily outreach on behalf of clients, including calling, emailing and meeting new businesses on behalf of numerous different clients.
• Managing ledger of clients, ensuring service delivery and excellent customer service
• Secured new business opportunities by cultivating strong relationships with potential clients.
• Delivered excellent customer service by addressing queries or complaints promptly and effectively.
• Streamlined processes to improve overall efficiency.

• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Generated leads to bring in new clients.
• Consulting with construction companies and advising them on methods to improve business efficiency which resulted in the growth of their business
• Daily phone calls, zoom meetings, and face to face meetings to discuss clients businesses and understand how we can assist in their development
• Introduced new ways into team workflows to boost morale, efficiency and productivity.
• Learning a new industry and role, understanding how they operate and how I can best use my skills to perform at the highest standard
• Weekly check ins with clients, dealing with customer service
• Handled customer concerns and complaints to resolve issues and build loyalty.

• Managed teams of 2-4 sales agents
• Working closely with agents to improve their mindsets and skills
• Led daily team briefings to improve productivity and performance.
• Worked closely with management to implement strategies that improved the sales floor
• Achieved KPIs through team motivation and incentivisation.

• Making between 400 up to 800 dials each day
• Educating UK residents and business owners about how they can save money in an economic crisis
• Working in alignment with Ofcom regulations and standards
• Achieving daily performance targets, aiding department progression towards sales goals.
• Maintained accurate knowledge of current services to provide informative customer advice.

• Making over 100 calls a day communicating with both clients and candidates
• Working closely with businesses and understanding them intricately so I can find them the right people who will stay long term
• Cold calling companies with the aim to turn them into clients on a daily basis
• Coaching candidates through interview process to secure top roles.
• Building and establishing positive relationships with prospective candidates and clients through networking and regular communications.
• Consistent training sessions
• Client meets

I worked in the freezer (-27*), I had to push/pull round a large metal trolley filled with 12 boxes & in which I had to scan items and put them into the correct boxes, within a few weeks of being there I was in the top 5 freezer pickers, as the better picker you were, the more incentives you earned hence my motivation.

• Managed onsite facilities comprised of cleaning services, audio-visual services and storage rooms.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Selected and ordered décor and event materials.
• Relayed information to the public about events in person & through telephone.
• Assigned tasks to other crew members to help improve the work area.

• Assisted project progress by providing reliable, hard-working labouring support to various site teams.
• Operated Drills and Plant equipment to grade earth according to engineering design specifications and topographic requirements.
• Used shovels or heavy equipment to move different materials based on job needs.
• Dug holes, trenches and ditches at desired locations and backfilled completed excavations.
• Quickly and enthusiastically picked up various labouring and construction tasks, aiding team success.

A list of what entailed at imperial below,

• Data input, for example inputting invoices into our system to work out total costs.
• Keeping our inboxes up to date with newest information.
• Attended first aid & fire marshal course.
• Ensuring cleanliness, tidiness and safety of work environment.
• Accepting/ signing for office deliveries.
• Helped the quantity surveyors with measures to work out the companies labour spends & also variations to send to clients.
• Sending & receiving quotes via email & telephone.
• Reporting back to managers & directors regarding information collected.