Summary
Overview
Work history
Education
Skills
Timeline
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Mia Dolan

Liverpool,Merseyside

Summary

A dedicated and proactive Team Leader with practical experience in leadership and management, currently pursuing a Level 4 HNC in Civil Engineering. With a strong foundation in civil engineering principles, including construction technology, surveying, and project management, I am eager to apply my academic knowledge and leadership skills to real-world engineering projects. As I actively develop my technical expertise through my studies, I am seeking a Civil Engineering Apprenticeship to further enhance my skills, contribute to innovative engineering solutions, and grow within the industry. Known for strong communication, problem-solving abilities, and a collaborative approach, I am committed to delivering high-quality results and contributing to the success of engineering teams and projects.

Overview

3
3
years of professional experience

Work history

Team leader

Home Bargains
Liverpool, Merseyside
04.2024 - Current
  • Supervise and motivate a team of retail assistants to ensure they are providing excellent customer service, and following store procedures.
  • Assign daily tasks, provide training, and monitor staff performance.
  • Ensure staff are adhering to company policies, and health and safety standards.
  • Enforce health and safety policies, and procedures within the store.
  • Provide coaching and development opportunities for team members, to help them progress in their roles.
  • Address any operational issues, such as staffing shortages, stock discrepancies, or customer complaints.
  • Make decisions quickly to maintain smooth store operations.

Customer sales assistant

Home Bargains
Liverpool, Merseyside
10.2021 - 04.2024
  • Provide friendly and helpful service to customers by answering questions, offering product recommendations, and ensuring a pleasant shopping experience.
  • Handle customer inquiries, resolve issues, and assist with returns or exchanges.
  • Maintain a positive and approachable attitude to enhance the overall customer experience.
  • Work effectively as part of the team, assisting colleagues during busy periods and contributing to a positive working environment.
  • Communicate clearly with other team members and managers to ensure smooth store operations.

Education

HNC - Civil Engineeing

The City of Liverpool College
Liverpool
09.2024 -

A-Levels -

Holy Cross College
Northern Ireland
/2018 - /2020

GCSEs -

Holy Cross College
Northern Ireland
/2013 - /2018

Skills

  • Effective communication (verbal, and written)
  • Strong teamwork and collaboration abilities
  • Excellent problem-solving and critical-thinking skills
  • High attention to detail in designs and measurements
  • Good time management, and task prioritisation
  • Adaptable, and quick to learn new skills or processes
  • Strong work ethic and initiative to take on tasks independently
  • Knowledge of REVIT, and BIM applications
  • Awareness of health and safety regulations on site
  • Ability to prepare technical reports and document findings

Timeline

HNC - Civil Engineeing

The City of Liverpool College
09.2024 -

Team leader

Home Bargains
04.2024 - Current

Customer sales assistant

Home Bargains
10.2021 - 04.2024

A-Levels -

Holy Cross College
/2018 - /2020

GCSEs -

Holy Cross College
/2013 - /2018

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Mia Dolan