Mia Chen
England
Summary
Outgoing and friendly Receptionist delivering customer service and excellence in all facets of clerical support and public interaction. I have developed strong skills in customer service, communication, multitasking, adaptability, and teamwork through these roles. My ability enables me to effectively interact with diverse individuals, handle various tasks simultaneously, adapt to different situations, and collaborate with colleagues to achieve common goals. I am now seeking opportunities to apply my skills.
Overview
4
4
years of professional experience
Work history
Receptionist in Chinese takeaway
NEW WOKS COOKING
Handforth, Cheshire East
2020.06 - 2023.12
- Greeting customers warmly as they arrive to pick up their orders, providing a friendly and welcoming atmosphere.
- Efficiently processing takeaway orders, ensuring accuracy and attention to detail.
- Answering phone calls from customers placing takeaway orders or inquiring about menu items, prices, and availability.
- Communicating with kitchen staff to ensure timely preparation and pickup of takeaway orders.
- Handling cash and card transactions accurately and securely.
- Maintaining a clean and organized reception area, including restocking menus and promotional materials.
Receptionist in charity (volunteering)
Salvation Army Charity Shop
Manchester, Great Manchester
2023.06 - 2023.07
- Serve as the welcoming face of the charitable organization, greeting visitors, donors, volunteers, and staff with warmth and professionalism.
- Sorted, priced, and displayed donated items such as clothing, accessories, books, and household goods.
- Maintained cleanliness and organization of the shop floor, ensuring a pleasant shopping environment for customers.
- Operated the cash register, processed sales transactions, and reconciled daily cash totals.
- Collaborated with volunteers and other staff members to achieve sales targets and fundraising goals.
- Handled donation pickups and deliveries as needed, ensuring timely and efficient service to donors and recipients.
Education
A-Levels - Biology,Chemisty,Maths
Loreto college
Manchester,England 2022.09 -
Skills
- Attention to Detail: Ability to pay attention to detail when preparing drinks, ensuring accuracy in measurements, proportions, and presentation
- Time Management: Capacity to work efficiently during busy periods, prioritize tasks, and manage multiple orders simultaneously while maintaining quality and consistency
- Communication Skills: Effective communication with team members and customers to convey information about menu items, promotions, and specials
- Cleanliness and Hygiene: Commitment to maintaining a clean and sanitary workspace, following proper hygiene protocols, and adhering to food safety standards
- Teamwork: Demonstrated ability to collaborate effectively with colleagues to achieve common goals Experienced in contributing positively to team dynamics and fostering a supportive work environment
- Passion for Boba Tea: Genuine enthusiasm and passion for boba tea, including its ingredients, and taste, to engage customers and promote the shop’s offerings effectively
- Customer Service: Strong interpersonal skills and a friendly demeanour to provide excellent customer service, greet customers warmly, and address their inquiries and preferences
Timeline
Receptionist in charity (volunteering)
Salvation Army Charity Shop
2023.06 - 2023.07
A-Levels - Biology,Chemisty,Maths
Loreto college
2022.09 -
Receptionist in Chinese takeaway
NEW WOKS COOKING
2020.06 - 2023.12