Summary
Overview
Work History
Education
Skills
Quality's
Timeline
Generic

MIA CHARDONAY GREGORY

Swanley,Kent

Summary

Energised administrative professional of 3 years, Ambitious individual with strong organisational and multitasking skills, As well as highly organised experienced in providing comprehensive clerical and administrative support. Proficient in Microsoft Teams, Outlook, and Excel, with experience in Cornerstone LMS and Dynamics 365. Known for being friendly, approachable, and trustworthy, with a proven track record as a team player. Committed to leveraging skills in a dynamic environment while pursuing opportunities for growth and development.

Overview

4
4
years of professional experience

Work History

Administration assistant

Rainbow restorations CPL Ltd
10.2024 - 03.2025
  • Supported day to day office operations by providing quality administrative support.
  • Maintained office inventory by assisting with supply orders.
  • Maintained calendars / schedules to set appointments for technicians to maintain productivity.
  • Compiled and entered data into various databases to ensure accuracy and completeness.
  • Built and maintained excellent customer service standards by promptly responding to customer inquiries and complaints via telephone and email.
  • Scheduled and confirmed appointments for clients and customers.
  • Complied with all company KPI's ensuring they was all met promptly.
  • Mainlined customer timelines and updated if there was any delays when necessary.
  • Managed over 50 customer calls a day.


Customer care representative

Spy alarms
04.2024 - 08.2024
  • Working as part of the retention and customer care department. My role is responsible for ensuring the customers are satisfied and happy with their service this includes:
  • Dealing with the acquisition customers ringing them to make sure they are happy with the service they are receiving and have no questions or concerns regarding the transaction to spy alarms from different companies.
  • Looking after all cancellation cases and rectifying the issues that the customer presents to us in a quick manner. In doing this we are aiming to keep all customers informed during the process when passing on the details of the customer to the service desk that looks after their area to rectify the issues by offering them compensation to keep them satisfied.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Conducted outbound calls courteously to resolve outstanding matters.
  • Recorded and processed customer data accurately.
  • Built customer loyalty by placing follow up calls for customers reporting concerns and complaint.


Administrative Assistant

SGN – Southern Gas Networks
06.2022 - 04.2024
  • Working as part of the Learning and Development Team. My role is responsible for ensuring the SGN network remains compliant and that all operatives have the relevant mandatory training. This includes:
  • Managing employee records and preparing reports:
  • Checking, verifying, and updating all existing records within the Cornerstone LMS.
  • Experience of the end-to-end training process involving training new joiners and ensuring they have the skills, knowledge and tools to carry out the responsibilities of their role.
  • Ensuring all employees have the correct training to prove they are competent to carry out there duties.
  • Streamlining processes within my role ensuring important tasks are being carried out and I am open to trying new ways of working proficiently.
  • Uploading and updating training records for 600 new starters within a year – liaising with the training co-ordinators to ensure qualifications were achieved within a short time frame to enable the business operational needs.
  • Looking after and maintaining the training inbox distributing the training queries to the training co-ordinators so they get picked up with a timely matter.
  • Using the new Microsoft form to liaise with the CALS (Competency Assurance Leads) and other individuals with the company regarding training queries, training requests and cancellations.
  • Helping providing training updates to the wider business and running reports in cornerstone to establish where there may be gaps in the overall training that has been delivered by looking through previous data uploaded to the Cornerstone LMS.


Bar staff/ waitress

Beefeater
02.2022 - 06.2022
  • My role is responsible for greeting and communicating with customers with a warm welcoming service to give the best possible experience for the customers this includes:
  • Taking orders withing the breakfast shift, Key rolls included, taking orders and running food while maintaining the buffet making sure that it was fully restocked at all times providing a range of products for the customer to enjoy without a wait time.
  • Working alongside my colleagues ensuring that there wasn't any clashes and making sure that there was good communication so that everything run smoothly.
  • Dealing with customer complaints accordingly and resolving the issue where possible if not directing them to the correct member of staff that can help resolve the issue in a timely matter.
  • Developed strong working relationships with customers and staff.
  • Crafted speciality cocktails according to customer specifications.
  • Assessed bar inventory and completed requisition sheets to restock supplies.

Busser

Beefeater
06.2021 - 09.2021
  • My role is responsible for ensuring that the maintenance and upkeep of a clean and professional environment for the staff and customers, this includes:
  • Clearing and cleaning of tables.
  • Buffing and polishing of cutlery then wrapping and preparing to be laid on the tables.
  • Restocking the condiments and any additional extras that the customers requested.
  • Helping the waiters and waitresses with running food and drinks during busy periods to ensure that the customers had a friendly and time efficient service while making sure that the quality of service was up to standards.

Education

GCSE - Maths, English, Science

Chislehurst school for girls
Chislehurst, Bromley
09/2015 - 06/2020

A-level - Business, Psychology, photography

Chislehurst School for Girls
Chislehurst
09/2020 - 06/2022

Skills

  • Motivated
  • Driven
  • Friendly
  • Approachable
  • Trustworthy
  • Able to work under pressure
  • Knowledge of Microsoft Teams
  • Knowledge of Outlook
  • Knowledge of Excel
  • Adaptability
  • Team player
  • Attention to detail
  • Experience with Cornerstone LMS
  • Experience with Dynamics 365

Quality's

  • Motivated and driven to achieve goals and targets.
  • Friendly, approachable and trustworthy.
  • Able to work under pressure.
  • Knowledge using Microsoft Teams, Outlook, Excel.
  • Adaptability.
  • Team player.
  • Attention to detail.
  • Experience with Cornerstone LMS.
  • Experience with Dynamics 365.

Timeline

Administration assistant

Rainbow restorations CPL Ltd
10.2024 - 03.2025

Customer care representative

Spy alarms
04.2024 - 08.2024

Administrative Assistant

SGN – Southern Gas Networks
06.2022 - 04.2024

Bar staff/ waitress

Beefeater
02.2022 - 06.2022

Busser

Beefeater
06.2021 - 09.2021

GCSE - Maths, English, Science

Chislehurst school for girls
09/2015 - 06/2020

A-level - Business, Psychology, photography

Chislehurst School for Girls
09/2020 - 06/2022

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MIA CHARDONAY GREGORY