Mia Booth

• In November 2023, I was offered a job at Ori Café in John lewis as a cafe assistant This was a part time position along side college. I was then promoted from cafe assistant to a full time supervisor within the first year of working with at ori.
• whilst working at ori I take pleasure in creating a warm and enjoyable atmosphere for customer’s

The skills that I have learned from this job are:

• Customer service
• Coffee art
• Opening and Closing the store
• Till checks
• Cashing up
• Training new staff
• Taking delivery’s of stock
• Working with a diverse team
• Waitressing
• Health and Safety
• Making hot food and drink
• Making a positive work environment
• delegating tasks appropriately
• 8 Certificates gained in Health & Safety & Customer Service etc

• I received one weeks work experience at The Hand-Picked Hotels chain at Brands Hatch Place
• This placement involved working in various different departments
• I worked with the Food & Beverage Team serving customers breakfast and lunch
• I spent time on reception dealing with customers and customer queries
• I also spent time in the Events department which I enjoyed the most as this gave me an insight into planning events from start to finish
• At the end of the work experience I got offered a job in food&beverage
• Delivered exceptional administrative support to senior executives during peak business periods.

• I was offered a part-time position at High Flying Balloons after completing one week’s work experience in April

The skills that I have learnt from this job are:

• Handled high-pressure situations calmly during peak hours
• Offered personalised shopping advice
• Managed till operations smoothly, reducing waiting time for customers.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Making and putting together decorations e.g., balloons and flowers
• Talking to customers and understanding their needs and taking their orders
• Visiting venues and setting up decorations for various occasions