Summary
Overview
Work history
Education
Skills
Languages
Additional Information
References
Timeline
Generic

Mett Bowman

London

Summary

A diligent, reliable and energetic neurodiverse person, I am seeking flexible work in the charity sector. Throughout my varied professional experience with many transferable skills I have specialised in customer service, relationship building and people focussed roles and attained a foundation of experience for management. In freelancing and business ownership I have developed a high focus to detail, the motivation to be self-starting, excellent time management and a breadth of organisational skills. I am eager to use to all this knowledge and versatility to give back to the community through charity work and empower those around me.

Overview

13
13
years of professional experience
2020
2020
years of post-secondary education

Work history

Service Manager

Social Interest Group
London
08.2024 - Current
  • Managed a visiting supported accommodation service for 48 residents across 8 buildings with two staffed offices
  • Line managed 9 staff in addition to regular bank workers and acted as the Safeguarding Lead for the service
  • Screened, interviewed and onboarded 5 new staff.
  • Improved support mentor response times, resulting in higher client satisfaction rates.
  • Maintained high standards of care, cleanliness, hygiene and psychologically informed environmental standards throughout the premises, ensuring resident comfort and satisfaction.
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Led team meetings to collaboratively strategise, identify staff concerns, set performance goals and review progress regularly.
  • Co-created and implemented new incident reporting training for support mentors. This training is now being rolled out in the rest of the borough.
  • Coordinated staff development training to improve overall service delivery.
  • Delegated tasks effectively to maximise team potential and productivity.
  • Assessed employee performances regularly, providing constructive feedback where necessary for continuous improvement.
  • Sought and actioned feedback from service users, resulting in improved satisfaction levels.
  • Identified service gaps, developing plans to strengthen or expand offerings.
  • Forged partnerships with other statutory service providers to boost signposting capabilities and diversify services.
  • Worked in tandem with the Resettlement Coordinator to identify incomplete Local Authority move through application

Support and Progression Officer

Centrepoint
London
04.2024 - Current
  • Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
  • Coached and mentored new team members to build high-performing team for optimum productivity.
  • Managed relationships and performance of external contractors.
  • Used assessment findings to action necessary care plan adaptations.
  • Attended regular training and supervision workshops for improved service user support.
  • Created targeted support programmes based on client interviews and assessments.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Maintained confidential case documentation in line with data protection regulations.
  • Responded proactively to changing circumstances for optimised service user care.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.
  • Nominated 3 Young People for move through to Council Accommodation

Supported Housing Officer

Centrepoint
London
07.2023 - 04.2024
  • Managed a large caseload of 10 clients covering varied needs, including mental health, homeless and alcohol misuse issues.
  • Kept organised and up-to-date files to document management of 2 properties.
  • Implemented changes to rent collection procedures, helping to reduce rent arrears.
  • Minimised conflict when handling complaints and communications in stressful situations.
  • Tailored care and support to individual needs for bespoke, personalised service.
  • Developed tailored action plans whilst prioritising pressing concerns.
  • Collaborated with external support providers to maintain good care continuity.
  • Identified key client needs to develop targeted support programmes.
  • Established and maintained strong keyworking relationships with clients based on trust and non-judgement.
  • Provided person-centred advice and guidance, aiding service user progress towards independent living.
  • Liaised with external and internal professionals to provide holistic support.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.

Bank Support Worker

Centrepoint
London
06.2023 - 07.2023
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Adhered to safeguarding principles to protect service users from risk.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Performed recurring, thorough health and safety checks of the services ensuring issues are reported and followed up within organisational timeframes.
  • Lead and engaged in handovers that prioritised details, clarity and comprehensiveness.

Retail Assistant, Keyholder

Crosstown Doughnuts
09.2021 - 04.2023
  • Initially responsible for sales, customer service, maintenance and cleaning as Retail Assistant.
  • Then additionally management of retail assistants, running Fitzrovia shop from open to close, customer service, keeping keys, stock take and ordering, inventory taking and accounts support as Keyholder.
  • Guided staff to bolster overall team performance, resilience and cohesion.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Maintained up-to-date data, records and receipts for audits and reconciliation.

Small Business Owner

GunkWorks
08.2020 - 06.2021
  • Starting a sole trader business for my original linocut printed goods.
  • Managing inventory, stock and promotions for my online shop.
  • Research into market trends, customer behaviour and identifying areas of unmet customer needs.
  • Connecting with and learning from social media users through generating meaningful content and discussions, managing social media campaigns and accounts.
  • Ensuring seamless and tailored experience for commissioners and building loyalty and mutual relationships.
  • Keeping up to date and complying with European and outside of EU customs rules.

Freelance Musician and Performance Artist

Self Employed
09.2017 - 04.2020
  • Creating original pieces of interactive and durational art as well as composing or session playing for music projects. The largest body of my work was centred on providing awareness, experience and understanding of mental health issues.
  • Working both collaboratively with other musicians or venues as well as alone in solo pieces
  • Learned to develop and maintain relationships with people from all walks of the industry as well as fans and event goers.
  • Found the importance of knowing your audience and guiding them to the intended emotional goal in an engaging and mutual manner.
  • Creating and providing technical specifications, venue and event sourcing, creating and managing a digital portfolio, social media management, promotion and advertising of the works.
  • Software and hardware testing and maintenance.

Volunteer Retail Assistant

British Heart Foundation
Kilburn
09.2019 - 11.2019
  • Worked with individual and group volunteers for meaningful and consistent to charity mission service delivery.
  • Collaborated with other volunteers and shop manager to drive sales and achieve KPI targets.
  • Educated public on importance of raising funds through charity shop.
  • Encouraged members of the public to contribute goods and build repeat donations.
  • Received and safely stored donations in appropriate locations.
  • Adhered to charity organisation policies and procedures.

Assistant Property Manager/Assistant Landlord

Pluribus Ltd
07.2013 - 01.2019
  • Responsible for property research, liaison with estate agents, design and supervision of renovation, tenancy agreement proof-reading, tenant sourcing and negotiations, liaison with management agency, owners and tenants, receiving and actioning maintenance requests for a single property.
  • Solely and successfully negotiated with owners for two policies centred on fair treatment of tenants; the first to allow tenants to pay late or in spread out payments in the event of arrears. The second policy was to empower the tenants to decorate or otherwise make improvements which could help them find the place as a home.
  • Maintained positive tenant relationships, achieving high satisfaction in tenant surveys.
  • Managed disputes and tenancy complaints to achieve high rate of first-time resolution.
  • Addressed concerns and promptly followed up on maintenance requests for optimal resident satisfaction.

Street Fundraiser

REAL Fundraising
London
08.2012 - 09.2012
  • Responsible for engaging with members of the public and inspiring them to commit to rolling monthly donations, during my time REAL was working for The Red Cross.
  • Participated in brainstorming to develop new methods to raise funds.
  • Effectively conveyed organisation vision, mission and programmes to inspire potential donors to form partnerships and raise money.
  • Maintaining knowledge of regulations and standards of street workers and responsible pitching to the public.
  • Facilitating the organisation of the teams travel.
  • Provided support and supplies to volunteers to successfully carry out duties.

Education

First Class Honours BA - Creative Musicianship

University of East London
Sep 2014 - 05.2019

A Levels -

Hurtwood House
Surrey
2012

Training Modules Completed: -

In Company

Skills

  • Open and clear communicator
  • Outgoing and enthusiastic
  • Energetic self-starter
  • Superb time management
  • Exceptionally fast learner when access needs are met
  • Active listening
  • Risk Assessment
  • Building relationships
  • Needs assessments
  • Detailed record-keeping
  • Empathetic listening
  • Crisis consultation

Languages

English
Native
French
Elementary
German
Beginner

Additional Information

  • Performance art work is featured and citable in SELF/S An Introduction To Phenomenology in Performance Art, T.J. Bacon ISBN-13 ‏ : ‎ 978-1789385304
  • In my free time I deeply enjoy caring for plants, particularly phlebodiums of which I have two both nearing a 1 metre wide!

References

References available upon request.

Timeline

Service Manager

Social Interest Group
08.2024 - Current

Support and Progression Officer

Centrepoint
04.2024 - Current

Supported Housing Officer

Centrepoint
07.2023 - 04.2024

Bank Support Worker

Centrepoint
06.2023 - 07.2023

Retail Assistant, Keyholder

Crosstown Doughnuts
09.2021 - 04.2023

Small Business Owner

GunkWorks
08.2020 - 06.2021

Volunteer Retail Assistant

British Heart Foundation
09.2019 - 11.2019

Freelance Musician and Performance Artist

Self Employed
09.2017 - 04.2020

Assistant Property Manager/Assistant Landlord

Pluribus Ltd
07.2013 - 01.2019

Street Fundraiser

REAL Fundraising
08.2012 - 09.2012

First Class Honours BA - Creative Musicianship

University of East London
Sep 2014 - 05.2019

A Levels -

Hurtwood House

Training Modules Completed: -

In Company

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Mett Bowman