Summary
Overview
Work History
Education
Skills
Timeline
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Mesha Guy

Liverpool,Merseyside

Summary

A versatile and adaptable professional with a demonstrated track record of success across diverse industries and job roles. Equipped with a comprehensive skill set spanning communication, problem- solving, time management, and leadership, I excel in navigating different environments and challenges with ease. My proven adaptability is evidenced by my ability to seamlessly transition between roles, industries, and responsibilities, consistently delivering exceptional results regardless of the context. Whether in fast-paced corporate settings, customer- centric roles, or collaborative team environments, I thrive on the opportunity to learn, grow, and contribute positively to organizational objectives. With a proactive and solution-oriented mindset, coupled with a passion for continuous improvement, I am committed to making meaningful contributions to any role I undertake. My adaptability, combined with a strong work ethic and dedication to excellence, positions me as a valuable asset poised to excel in any professional setting. I am eager to leverage my diverse experiences and skills to drive success and make a significant impact in the role. Offering strong candidate with knack for leadership, communication, and problem-solving. Knowledgeable about project management and team collaboration.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work History

Business Manager

Self Employed
Liverpool, Liverpool
01.2017 - 01.2025
  • Successfully ran and managed beauty therapy business for 9 years, overseeing all aspects from client scheduling to financial management, ensuring smooth operations and high client satisfaction.
  • Created and maintained professional website, showcasing services, client testimonials, and booking options to enhance online presence and attract new clients.
  • Utilised CRM systems to track client interactions, manage appointments, and streamline communication, fostering strong client relationships and improving customer retention.
  • Implemented strategic marketing initiatives, including SEO optimisation, paid advertising campaigns, and targeted email marketing, effectively generating leads and expanding client base.
  • Cultivated and maintained strong, reliable relationships with clients, enhancing loyalty through personalised services and excellent customer care.

Operations Admin/Receptionist

Tilney
Liverpool, Merseyside
02.2015 - 01.2017
  • Ensured all tasks were completed to at a high standard and within deadlines, promptly reporting any anomalies to management as per agreed timelines.
  • Monitored and met personal and team KPIs/KRIs/MIRs, assisting in the collation of management information (MI) and highlighting any issues to management.
  • Responded to telephone and email inquiries professionally and timely, coordinating with fund managers and external parties as necessary and escalating issues when appropriate.
  • Logged, maintained, and addressed written client inquiries promptly, ensuring that all client and external documents were accurate and up to date.
  • Fostered high-quality culture by minimising errors and delivering exceptional service levels, ensuring accuracy in data input, document checking, and payments while advocating for transparent client interactions.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.

Data Entry Clerk

Pershing
Liverpool, Merseyside
10.2014 - 02.2015
  • Proficient in maintaining accurate and up-to-date records, ensuring the integrity of critical data for informed decision-making and compliance
  • Skilled in managing large volumes of data entry tasks while adhering to strict deadlines, demonstrating exceptional organizational abilities and efficiency
  • Identified opportunities to streamline data entry workflows, implementing improvements that enhanced overall productivity and reduced errors.
  • Leverage extensive knowledge of NEXUS, a back office system to streamline the trading process, encompassing execution, settlement, custody, and investment reporting, thereby ensuring operational efficiency and precise transaction management.
  • Effectively liaised with cross-functional teams to gather, verify, and update information, fostering smooth communication and operational continuity

Promotions

Amnesia
Ibiza, Ibiza
05.2014 - 10.2014
  • Actively engage with potential attendees to generate enthusiasm and drive ticket sales for upcoming events through effective and persuasive communication.
  • Establish and nurture strong relationships with clients by understanding their preferences, encouraging repeat attendance, and fostering a loyal customer base.
  • Develop and maintain a detailed client database for the guest list, ensuring accurate and up-to-date information to enhance targeted marketing efforts.
  • Execute innovative promotional strategies, utilizing social media and direct interactions to maximize event visibility and attendance.

Accounts Opening

Santander
Liverpool, Merseyside
09.2013 - 05.2014
  • Facilitate the opening of business bank accounts by gathering necessary documentation, verifying client information, and ensuring compliance with regulatory requirements.
  • Conduct thorough reviews of all submitted documents to ensure accuracy and completeness, addressing any discrepancies promptly to expedite the account opening process.
  • Work closely with compliance, risk, and operations teams to streamline processes and ensure adherence to bank policies and regulatory standards.

Education

High School Education - 6 A-B's including English, Maths & Science

St.Michaels C of E
Liverpool
09.2005 - 07.2010

Skills

  • Entrepreneurial Spirit
  • Adaptability
  • Honest & Confident
  • Time Management
  • Teamwork & Empathy
  • Good Energy
  • Leadership
  • Critical Thinking
  • Customer Service
  • Emotional Intelligence
  • Integrity

Timeline

Business Manager

Self Employed
01.2017 - 01.2025

Operations Admin/Receptionist

Tilney
02.2015 - 01.2017

Data Entry Clerk

Pershing
10.2014 - 02.2015

Promotions

Amnesia
05.2014 - 10.2014

Accounts Opening

Santander
09.2013 - 05.2014

High School Education - 6 A-B's including English, Maths & Science

St.Michaels C of E
09.2005 - 07.2010
Mesha Guy