MESFIN GEBREMEDHIN

• Tutored students needing extra assistance in group and one-to-one sessions, increasing attainment in line with predicted grades.
• Formulated and submitted student progress reports to management.
• Helped students explore concepts through challenging assignments and stimulating class discussions.
• Monitored students' progress against educational targets, implementing positive interventions.
• Tutored students struggling with material, improving understanding and academic performance.
• Contributed to department and faculty meetings to continuously assess and improve internal practices.
• Designed exams, assessments and course content, including lecture material and writing assignments.
• Modernised syllabus, updating with current research, new techniques, and latest findings to improve relevancy.
• Varied teaching strategies, catering to educational needs of young adults and mature students.
• Monitored emerging trends and technologies in subject field to innovate teaching and learning practices.
• Developed and improved courses to better serve students' needs and meet standards.

• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
• Conducted research and gathered information from multiple sources to present clear results.
• Staff training - training resources development, and overseeing delivery of training.
• Developed robust internal verification system
• Developed and implemented effective OTL and moderation process.
• Oversaw effective document control system.
• Analysed data and information to identify issues and create tailored solutions.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Designed and analysed customer surveys.

• Conduct customer engagement observation for employability advisors, employability coaches, skills for life tutors.
• Functioned as document controller for CDG.
• Contribute towards CDG’s Quality Management System (QMS – ISO 9001) via the quality forum.
• Delivered information security awareness training for staff across the organisation as part of ISO 27001 requirements.
• Analysed customer complaints survey as well as customer survey and write reports that goes to commercial committee and to the board meetings.

I. Observation of Teaching and Learning

• Developed procedures, observation related tools and protocols.
• Ensured that customer engagement observations (CEO) are implemented effectively.
• Conducted Observation of Teaching & Learning (OTL) of all delivery tutors
• Led OTL Moderation Panel within CDG and its subcontractors
• Trained observers in how to conduct OTL
• Ensured OTL/CEO processes are quality assured to highest rate of Ofsted standards.
• Inducted, trained and supported tutors with regards to the standards of teaching and learning.

II. Developing and Monitoring Skills for Life Strategy

• Developed & oversaw the implementation of Skills for Life Strategy within CDG and its Subcontractors
• Ensured the implementation of Skills for Life Guide in CDG and its subcontractors
• Organised and conducted basic skills forums and training by area.
• Monitored and observed delivery of training of Basic Skills and Job Focused Tutors.

III. Internal Verifier/Verification

• Verified and managed literacy, numeracy and ESOL (E1 TO L2)
• Ensured Direct Claim Status is maintained to the highest standards by establishing efficient and accurate registration, verification, certification system
• Organised and conducted standardisation meetings for assessors
• Liaised with External Verifier as required
• Liaised with Ofsted inspection team in matters related to Skills for Life implementation as well as OTL and its moderation
• Set qualification targets for Centres
• Induct, train and support tutors with regard to standards of teaching and learning
• Conducted customer feedback forum to gather objective feedback from learners
• Monitored resources available in Centres

• Ensured compliance with Funding Bodies (LSC, JCP+) requirements.
• Ensured compliance with Certificate. awarding bodies requirements with regard to NVQs, Key Skills and basic skills and apprenticeship training.
• Reviewed vocational staff performance.
• Carried out delivery observation and standardisation events.
• Monitored quality of learning for NVQ, Learn Direct, apprenticeship and skills for life programmes.
• Monitored quality in management and MIS.
• Monitored the overall quality of the training centre as per Ofsted requirements

• Provided on-going support & training to tutors and Centre Managers.
• Assessed staff training ability in line with set observation standards as well as per Ofsted quality standards.
• Trained Basic Skills Tutors with C&G processes.
• Conducted internal verification for E1-L2 literacy and numeracy.
• Set qualification targets for Centres.
• Organised standardisation and scheme of work development events.
• · Liaised with External Verifier as required.