Mesba Shaikh
Leicester
Summary
Highly skilled professional with a proactive, can-do attitude, adept at completing tasks efficiently while maintaining quality standards. Demonstrates exceptional time management, decision-making, and problem-solving abilities, complemented by strong teamwork and communication skills in both verbal and written forms. Multilingual proficiency in English, Hindi, Urdu, and Konkani enhances adaptability in diverse environments. Experienced in utilising Microsoft Word and PowerPoint to deliver results effectively. Committed to achieving excellence through a detail-oriented approach and meeting efficiency targets.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Team leader
Angard Staffing (Royal Mail)
Northampton, Northamptonshire
2024.07 - Current
- Supervised and coordinated a team of operatives in a high-volume mail/parcel processing environment
- Allocated daily workloads to ensure timely sorting, processing, and dispatch in line with Royal Mail service targets
- Worked effectively under pressure, particularly during peak periods, to maintain productivity and service standards
- Resolved staff concerns and complaints professionally, promoting a positive and respectful working environment
- Managed conflict resolution within the team to maintain morale and operational efficiency
- Conducted daily briefings to communicate targets, safety updates, and operational changes
- Ensured strict compliance with Health & Safety regulations and Royal Mail procedures
- Supported and trained new staff members to improve performance and reduce errors
- Managed attendance, punctuality, and shift coordination to maintain smooth operations
- Working out total working hours of the staff at the end of the shift.
Passanger Service Agent
MAG (Manchester Airport Group)
Denby, Derbyshire
2023.06 - 2024.07
- Meet and greet customers and ensuring high level of standard customer service his maintained.
- Checking passengers inn, who got special assistance booked.
- Answering customer quires.
- Guiding PRM passengers to their gate and through security.
- Assisting PRM passengers boarding the aircraft.
- Helping PRM passengers check their luggage.
- Constantly, interacting through radio with our controller to update them on our location and to keep a tract of the appropriate gate to take the passengers to.
- Guiding arrival's PRM passengers through border force and baggage reclaim.
- Helping in E-gates.
Receptionist
Premier Inn
2023.03 - 2023.05
- Meeting and greeting customers
- Checking customers inn/out.
- Answering phone calls.
- Helping customers navigate to the car park or lifts if necessary.
- Dealing with customer complain
- Entering data
- Talking orders, serving dinner and operating tills when the reception is not busy.
- Solving any issues customers might have about their room.
- Making sure receptions area is clean and tidy.
Teaching Assistant
Warning Zone
Leicester , Leicestershire
2022.03 - 2022.05
- Teaching year 6 kids how to stay safe online.
- Ensuring kids understand all the prospects of cyber bullying, face to face bullying and what actions to take and where to go for support, if it ever happens with them.
- Ensuring that kids know who to trust and give their personal details to.
- Being friendly and polite with the kids and asking them questions of what they have learnt so far.
- Dealing with children with specific needs and helping them to understand.
Student ambassador
Loughborough College
2021.11 - 2021.11
- To welcome students and their families to campus and provide assistance to staff at events
- Speaking to new students who are looking to take travel course.
- Explaining them about he course, steps and
- Act as a positive role model for Travel and tourism course
- Keeping note of the student I spoke to
Education
BSc - Airline, Airport And Aviation management
London Metropolitan University
2023.09 - 2026.02
Diploma - Travel and Aviation
Loughborough college
2021.09 - 2026.02
Grade 9 to GCSE - undefined
Sir Jonathan north community college
2018.06 - 6 2020
Grade 1 to Grade 8 - undefined
Fatima Convent High School
2010.06 - 3 2018
Skills
- Proactive, can-do attitude to get tasks done quickly and efficiently
- Great at time management, Good team player, Decision making and Problem solver
- Excellent listening skills and ability to communicate both in verbal and written form
- Multilingual - English, Hindi, Urdu and Konkani
- Ability to work to efficiency and quality targets
- Experienced in world doc and PowerPoint
- IT skills: word doc, excel, ppt
References
References available upon request.
Volunteer Experience
National Citizen Service, Volunteering, 2020-10, 2020-11, Worked together as a team to find solutions to some problems., Played team building activities., Did litter picking in Leicester with the team., Took individual decission as a group leader., Learnt about environmental damaged caused and how you can reduce it., Took decision as a team., developed leadership skills.
Timeline
Team leader
Angard Staffing (Royal Mail)
2024.07 - Current
BSc - Airline, Airport And Aviation management
London Metropolitan University
2023.09 - 2026.02
Passanger Service Agent
MAG (Manchester Airport Group)
2023.06 - 2024.07
Receptionist
Premier Inn
2023.03 - 2023.05
Teaching Assistant
Warning Zone
2022.03 - 2022.05
Student ambassador
Loughborough College
2021.11 - 2021.11
Diploma - Travel and Aviation
Loughborough college
2021.09 - 2026.02
Grade 9 to GCSE - undefined
Sir Jonathan north community college
2018.06 - 6 2020
Grade 1 to Grade 8 - undefined
Fatima Convent High School
2010.06 - 3 2018