Polite and professional individual with strong communication and multitasking skills, experienced in resolving customer complaints within company guidelines and through the use of initiative. Proven ability to implement effective customer follow-up strategies to maintain service standards and ensure customer satisfaction. A flexible and detail-oriented team member skilled in addressing customer concerns, accurately documenting call details, preparing reports, and organizing documentation. Empathetic and patient when working with diverse student abilities, and proficient in utilizing technology and educational tools to support learning activities and enhance the overall customer experience.