Meryem Hafid
Birmingham,England
Summary
Polite and professional individual with strong communication and multitasking skills, experienced in resolving customer complaints within company guidelines and through the use of initiative. Proven ability to implement effective customer follow-up strategies to maintain service standards and ensure customer satisfaction. A flexible and detail-oriented team member skilled in addressing customer concerns, accurately documenting call details, preparing reports, and organizing documentation. Empathetic and patient when working with diverse student abilities, and proficient in utilizing technology and educational tools to support learning activities and enhance the overall customer experience.
Overview
2
2
years of professional experience
Work history
Customer Service Agent
Wafacash
Ouled Frej, El Jadida, Morocco
2016.02 - 2017.04
- Managed the opening of bank accounts, assisted the credit services, and facilitated money transfers for clients efficiently.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Internship
GALAXIE Net S.A.R.L
El jadida, Morocco
2015.03 - 2015.03
- Managed over 20 customer calls per day to explain technical information in simplified terms to help consumers understand services.
- Met with customers to discuss products, services and costs.
- Proficiency in office tools: Word, Excel, Access, PowerPoint.
- Expertise in sales techniques and marketing.
Internship
the province of El Jadida
El Jadida, El Jadida
2015.02 - 2015.02
- Increased team productivity by taking diligent meeting minute
- Solved complex problems with effective teamwork and communication skills.
Education
certificate - Childcare
New Skills Academy |
2001.04 - 2025.09
Certificate - Child Minding
New Skills Academy |
2001.04 - 2025.09
Level 2 - Teaching assistant Diploma
New Skills ACADEMY
2024.08 -
CEFR Level B1.1 - English
Trinity College
2022.11 -
BTEC National Diploma - Computer Network techniques
Specialised Institution of Applied Technology
2013.09 - 2015.06
Some College (No Degree) - Economic Sciences and Management
Multidisciplinary Faculty Stream
2011.09 - 2013.06
As Level/ GCSE Maths - Experimental sciences
6 Novembre High School
2010.09 - 2011.06
Skills
- IT knowledge and skills for managing lesson plans
- Assisting with the use of classroom technology
- Network architecture design
- Effective communication with clients
- Prioritising tasks effectively
- Resilience under pressure
- Sales negotiation
- Customer service
- Client acquisition
Affiliations
- reading
- traveling
Languages
Tamazight
Arabic
French
English
Timeline
Level 2 - Teaching assistant Diploma
New Skills ACADEMY
2024.08 -
CEFR Level B1.1 - English
Trinity College
2022.11 -
Customer Service Agent
Wafacash
2016.02 - 2017.04
Internship
GALAXIE Net S.A.R.L
2015.03 - 2015.03
Internship
the province of El Jadida
2015.02 - 2015.02
BTEC National Diploma - Computer Network techniques
Specialised Institution of Applied Technology
2013.09 - 2015.06
Some College (No Degree) - Economic Sciences and Management
Multidisciplinary Faculty Stream
2011.09 - 2013.06
As Level/ GCSE Maths - Experimental sciences
6 Novembre High School
2010.09 - 2011.06
certificate - Childcare
New Skills Academy |
2001.04 - 2025.09
Certificate - Child Minding
New Skills Academy |
2001.04 - 2025.09