Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Meryem Hafid

Birmingham,England

Summary

Polite and professional individual with strong communication and multitasking skills, experienced in resolving customer complaints within company guidelines and through the use of initiative. Proven ability to implement effective customer follow-up strategies to maintain service standards and ensure customer satisfaction. A flexible and detail-oriented team member skilled in addressing customer concerns, accurately documenting call details, preparing reports, and organizing documentation. Empathetic and patient when working with diverse student abilities, and proficient in utilizing technology and educational tools to support learning activities and enhance the overall customer experience.

Overview

2
2
years of professional experience

Work history

Customer Service Agent

Wafacash
Ouled Frej, El Jadida, Morocco
02.2016 - 04.2017
  • Managed the opening of bank accounts, assisted the credit services, and facilitated money transfers for clients efficiently.
  • Improved customer satisfaction by efficiently resolving complaints and issues.
  • Ensured smooth transactions with detailed record keeping.
  • Increased repeat business through exceptional customer service skills.

Internship

GALAXIE Net S.A.R.L
El jadida, Morocco
03.2015 - 03.2015
  • Managed over 20 customer calls per day to explain technical information in simplified terms to help consumers understand services.
  • Met with customers to discuss products, services and costs.
  • Proficiency in office tools: Word, Excel, Access, PowerPoint.
  • Expertise in sales techniques and marketing.

Internship

the province of El Jadida
El Jadida, El Jadida
02.2015 - 02.2015
  • Increased team productivity by taking diligent meeting minute
  • Solved complex problems with effective teamwork and communication skills.

Education

certificate - Childcare

New Skills Academy |
04.2001 - 09.2025

Certificate - Child Minding

New Skills Academy |
04.2001 - 09.2025

Level 2 - Teaching assistant Diploma

New Skills ACADEMY
08.2024 -

CEFR Level B1.1 - English

Trinity College
11.2022 -

BTEC National Diploma - Computer Network techniques

Specialised Institution of Applied Technology
09.2013 - 06.2015

Some College (No Degree) - Economic Sciences and Management

Multidisciplinary Faculty Stream
09.2011 - 06.2013

As Level/ GCSE Maths - Experimental sciences

6 Novembre High School
09.2010 - 06.2011

Skills

  • IT knowledge and skills for managing lesson plans
  • Assisting with the use of classroom technology
  • Network architecture design
  • Effective communication with clients
  • Prioritising tasks effectively
  • Resilience under pressure
  • Sales negotiation
  • Customer service
  • Client acquisition

Affiliations

  • reading
  • traveling

Languages

Tamazight
Arabic
French
English

Timeline

Level 2 - Teaching assistant Diploma

New Skills ACADEMY
08.2024 -

CEFR Level B1.1 - English

Trinity College
11.2022 -

Customer Service Agent

Wafacash
02.2016 - 04.2017

Internship

GALAXIE Net S.A.R.L
03.2015 - 03.2015

Internship

the province of El Jadida
02.2015 - 02.2015

BTEC National Diploma - Computer Network techniques

Specialised Institution of Applied Technology
09.2013 - 06.2015

Some College (No Degree) - Economic Sciences and Management

Multidisciplinary Faculty Stream
09.2011 - 06.2013

As Level/ GCSE Maths - Experimental sciences

6 Novembre High School
09.2010 - 06.2011

certificate - Childcare

New Skills Academy |
04.2001 - 09.2025

Certificate - Child Minding

New Skills Academy |
04.2001 - 09.2025
Meryem Hafid