Meryem Hafid
Birmingham,England
Summary
Polite and professional individual with strong communication and multitasking skills, experienced in resolving customer complaints within company guidelines and through the use of initiative. Proven ability to implement effective customer follow-up strategies to maintain service standards and ensure customer satisfaction. A flexible and detail-oriented team member skilled in addressing customer concerns, accurately documenting call details, preparing reports, and organizing documentation. Empathetic and patient when working with diverse student abilities, and proficient in utilizing technology and educational tools to support learning activities and enhance the overall customer experience.
Overview
2
2
years of professional experience
Work history
Customer Service Agent
Wafacash
Ouled Frej, El Jadida, Morocco
02.2016 - 04.2017
- Managed the opening of bank accounts, assisted the credit services, and facilitated money transfers for clients efficiently.
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Ensured smooth transactions with detailed record keeping.
- Increased repeat business through exceptional customer service skills.
Internship
GALAXIE Net S.A.R.L
El jadida, Morocco
03.2015 - 03.2015
- Managed over 20 customer calls per day to explain technical information in simplified terms to help consumers understand services.
- Met with customers to discuss products, services and costs.
- Proficiency in office tools: Word, Excel, Access, PowerPoint.
- Expertise in sales techniques and marketing.
Internship
the province of El Jadida
El Jadida, El Jadida
02.2015 - 02.2015
- Increased team productivity by taking diligent meeting minute
- Solved complex problems with effective teamwork and communication skills.
Education
certificate - Childcare
New Skills Academy |
04.2001 - 09.2025
Certificate - Child Minding
New Skills Academy |
04.2001 - 09.2025
Level 2 - Teaching assistant Diploma
New Skills ACADEMY
08.2024 -
CEFR Level B1.1 - English
Trinity College
11.2022 -
BTEC National Diploma - Computer Network techniques
Specialised Institution of Applied Technology
09.2013 - 06.2015
Some College (No Degree) - Economic Sciences and Management
Multidisciplinary Faculty Stream
09.2011 - 06.2013
As Level/ GCSE Maths - Experimental sciences
6 Novembre High School
09.2010 - 06.2011
Skills
- IT knowledge and skills for managing lesson plans
- Assisting with the use of classroom technology
- Network architecture design
- Effective communication with clients
- Prioritising tasks effectively
- Resilience under pressure
- Sales negotiation
- Customer service
- Client acquisition
Affiliations
- reading
- traveling
Languages
Tamazight
Arabic
French
English
Timeline
Level 2 - Teaching assistant Diploma
New Skills ACADEMY
08.2024 -
CEFR Level B1.1 - English
Trinity College
11.2022 -
Customer Service Agent
Wafacash
02.2016 - 04.2017
Internship
GALAXIE Net S.A.R.L
03.2015 - 03.2015
Internship
the province of El Jadida
02.2015 - 02.2015
BTEC National Diploma - Computer Network techniques
Specialised Institution of Applied Technology
09.2013 - 06.2015
Some College (No Degree) - Economic Sciences and Management
Multidisciplinary Faculty Stream
09.2011 - 06.2013
As Level/ GCSE Maths - Experimental sciences
6 Novembre High School
09.2010 - 06.2011
certificate - Childcare
New Skills Academy |
04.2001 - 09.2025
Certificate - Child Minding
New Skills Academy |
04.2001 - 09.2025