Danyal Akar Rashid
Wanstead,LONDON
Summary
Motivated, enthusiastic and proactive leader with excellent business acumen and broad experience across finance, operations and customer service roles. Highly adaptable and self-motivated with the ability to work under pressure in fast-paced, target driven environments whilst managing diverse stakeholders. Detail-orientated with strong analysis skills and innovation to identify solutions to challenging problems. Supportive team player with excellent communication, working collaboratively and skilled at conflict resolution. Ability to plan and organise self, team and environment to achieve results. Equips employees to independently handle issues and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Marshall Motor Group Ltd
Loughton, London
12.2024 - Current
- First point of contact for after sales customers, managing and booking vehicles in for all aspects of service and MOT, working in faced-paced and target driven role.
- Handling high volume of inbound calls, using active listening skills to, understand needs of customers resulting in successfully converting queries into bookings, through applying good product knowledge and personalised care and attention.
- Consistently exceeding monthly targets for service calls and bookings.
- Providing excellent customer service resulting in high customer satisfaction and retention.
- Handling customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Developed and maintained excellent working relations with more than 40 branches nationwide, liaising with relevant personnel to ensure customers get an enhanced experience whether booking their vehicle in for a service, MOT or just making an enquiry.
- Able to effectively multi-task, using multiple online IT systems for service bookings and management.
- Working collaboratively and efficiently with all members of the team, through excellent communication and synergy in order to ensure the highest standards of customer satisfaction.
MANAGER
ODEON
London
04.2023 - 11.2024
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees. Managed staffing schedules (within budget) to achieve operational efficiency and meet customer demand.
- Ensured adherence to company standards for enhanced service experiences to improve repeat customer rates.
- Managed customer facing teams to deliver great customer experiences whilst maintaining high levels of productivity. Customer engagement including handling queries and complaints to provide outstanding customer service.
- Delivered KPI targets and improvements on consistent basis through excellent leadership, training, delegation and follow-up across the team. Expertise in team leadership helped to drive productivity and performance by motivating staff to achieve KPIs.
- Ensured compliance with and adherence to health and safety regulations through staff training to create safe working environment.
- Coordinated planned maintenance and cleaning tasks in keep premises in good condition.
SHIFT MANAGER
MCDONALDS
London
06.2019 - 04.2023
- Provided customers with high standard of service resulting in return business.
- Promoted safety culture throughout restaurant through clear communications, training and shift checklists.
- Adhered to company standards to ensure highest levels of operations excellence and cleanliness.
- Led by example and demonstrated company best practices.
- Trained and mentored new employees to maximise team performance and productivity and to deliver enhanced customer experiences.
- Maintained high levels of productivity through correct people positioning, ensuring accurate stock levels and ensuring equipment performance.
- Provided constructive feedback and corrective coaching to employees to support development and training needs and maintain high standards of customer service.
- Handling customer complaints.
Education
CTEC Level 3 Diploma - Business
Cardinal Pole Catholic School Sixth Form
London 09.2019 - 06.2022
GCSEs - Maths 5, English Lang 6, English Lit 4, Combined Science 4-4, Geography 4, Graphic Design 4
The City Academy, Hackney
London 09.2014 - 06.2019
Skills
- Communication
- Problem solving
- Conflict resolution
- Interpersonal skills
- Business administration & scheduling
- KPI management
- Engaging leadership style
- Performance management
- Customer-centric attitude
- Training, coaching and development
- Health and safety compliance
- Financial & inventory controls
Timeline
Customer Service Representative
Marshall Motor Group Ltd
12.2024 - Current
MANAGER
ODEON
04.2023 - 11.2024
CTEC Level 3 Diploma - Business
Cardinal Pole Catholic School Sixth Form
09.2019 - 06.2022
SHIFT MANAGER
MCDONALDS
06.2019 - 04.2023
GCSEs - Maths 5, English Lang 6, English Lit 4, Combined Science 4-4, Geography 4, Graphic Design 4
The City Academy, Hackney
09.2014 - 06.2019
Similar Profiles
Matthew HammondMatthew Hammond
Accounts clerk at Marshall Motor GroupAccounts clerk at Marshall Motor Group
Matthew GrantMatthew Grant
Fleet Sales Executive at Marshall Motor GroupFleet Sales Executive at Marshall Motor Group
Sarah GrovesSarah Groves
Payroll Data Analyst at Marshall Motor GroupPayroll Data Analyst at Marshall Motor Group