MERVE YOLDAS
London
Summary
Trust & Safety professional specializing in policy enforcement, content moderation, and risk mitigation. Known for making accurate, high-impact decisions in fast-paced environments while maintaining platform integrity and user safety. Adept at handling sensitive cases with consistency, sound judgment, and a data-driven approach.
Overview
11
11
years of professional experience
Work history
Trust & Safety Operations Specialist
Shenzhen Funi Digital Technology Co., Ltd
06.2023 - 02.2025
- Conducted daily high-priority content moderation and compliance reviews (10–20+ cases/day) using multi-modal analysis (ID verification, voice/audio review, chat/text evaluation), achieving 100% case resolution in line with platform safety policies.
- Executed rigorous identity verification by reviewing IDs, profile photos, voice recordings, and metadata to prevent fraud, impersonation, and prohibited activities.
- Analyzed voice conversations and chat logs to detect policy violations (harassment, off-platform redirection, non-compliance), assigning risk classifications to enable timely escalation.
- Identified and flagged suspicious user behavior and cross-platform redirection patterns, supporting early risk mitigation efforts.
- Managed user-reported incidents by conducting detailed audits, documenting findings, and preparing escalation reports.
- Reviewed and remediated incomplete user profiles, guiding users to improve verification compliance and profile accuracy.
- Maintained high accuracy and productivity in a fast-paced remote environment, consistently meeting performance and quality targets.
- Full-time Remote
Occupational Health and Safety Officer
Ankara Merkez Saglik Hizmetleri
Ankara
02.2014 - 08.2018
- Instructed staffers during fire drills to gain awareness of proper evacuation routes and reporting techniques.
- Created and implemented safety policies and procedures for medical facilities.
- Created and implemented programmes, policies and procedures designed to reduce or eliminate injuries and hazards in workplace.
- Conducted regular inspections to guarantee compliance with fire, hazard and safety guidelines.
- Coordinated between departments to provide support and accountability.
- Used IT systems and analysed data for reporting purposes.
- It is Ankara's leading occupational health and safety company.
Education
Occupational Health and Safety
Istanbul Aydin University
Istanbul, TurkeySkills
- Technical reporting
- Communication skills
- In-Depth incident analysis
- User testing analysis
ADDITIONAL
Turkish(Native Language), English (Professional Working Proficiency)
Timeline
Trust & Safety Operations Specialist
Shenzhen Funi Digital Technology Co., Ltd
06.2023 - 02.2025
Occupational Health and Safety Officer
Ankara Merkez Saglik Hizmetleri
02.2014 - 08.2018
Occupational Health and Safety
Istanbul Aydin University