Mero Prem

• Produced daily/weekly/monthly sales reports using SalesForce to track KPIs and identify process improvements. Coordinated logistics to ensure timely product deliveries and smooth end to end sales cycle.
• Increased business volume by 10% in 6 months through proactive lead follow-ups, targeted cold calls, and strategic client outreach.
• Expanded lead pipeline and account portfolio through innovative growth strategies.
• Handled customer complaints, ensured issues were resolved promptly.
• Balanced multiple projects simultaneously without compromising on quality of service.
• Successfully delivered on tasks within tight deadlines.
• Supported business growth through lead generation and conversion.
• Established strong rapport with clients through regular communication.
• Identified issues and areas needing improvement, reporting problems to line manager.

Key Achievement:

Consistently generated £200,000+ in monthly revenue, helping the company meet and exceed KPI targets.

Received the highest number of consecutive customer reviews on Google and Trustpilot, reflecting excellent client satisfaction.

• End-to-end management of entire sales process from prospecting to onboarding new customers
• Responsible for recruiting new clientele – trade users, managing their accounts and ongoing orders
• Responsible for hitting monthly, quarterly and bi-annual sales revenue targets covering various KPIs.
• Handled complex logistics processes, facilitating smooth operations.
• Followed company HubSpot and Sage model to maintain up-to-date, accurate account information.
• Converted sales leads through persuasive pitching, achieving personal revenue targets.
• Cultivated strong rapport with key account holders, promoting retention and loyalty.
• Delivered high level of service to clients to maintain relationships for future business opportunities.
• Engaged effectively with clients from diverse backgrounds, fostering trust to drive sales conversions
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Achieved monthly revenue targets by converting leads through persuasive selling techniques.
• Managed over 50 inbound and outbound customer calls daily, ensuring timely order fulfillment and issue resolution.
• Generated leads through cold calling, improving prospecting efficiency.
• Coordinated logistics for timely delivery of goods.
• Improved client satisfaction scores by 20% through active complaint resolution strategies

Key Achievements:

Promoted twice within 3 years for consistently exceeding targets, demonstrating reliability and emerging leadership potential.

Ranked in the global top 10 twice for weekly sales across the entire company

• Managed all leads and tracked progress of hot, warm, and cold leads and delegating tasks to sales team
• Supporting sales team and being point of call for when support is needed and providing solutions to problems that may occur
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Trained and mentored 4 junior representatives, boosting their sales performance by up to 75% within their first quarter
• Built lasting relationships with clients through customer service interactions.
• Maintained proactive client engagement, ensuring satisfaction and loyalty
• Conducted thorough market research to identify potential leads.
• Managed key relationships with customers, fostering loyalty and repeat business.
• Negotiated complex deals, achieving favourable terms for company.
• Provided customers with price information and handled financial transactions.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Handled high-volume telesales enquiries within call-time targets.
• Adapted sales pitch according to customer profile for personalised service offering.