Summary
Overview
Work history
Education
Skills
Languages
Custom
References
Timeline
Generic

Merin Valiyakalayil Ninan

Hatfield,United Kingdom

Summary

Dedicated professional with expertise in customer service and hospitality, adept at team collaboration and time management. Proven ability to resolve conflicts through empathy and active listening, while maintaining adaptability in fast-paced settings. Strong communication skills and attention to detail ensure exceptional service delivery. Committed to leveraging these skills to enhance customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work history

Receptionist

Sougandhika Hotel
Nangiarkulangara, India
2025.01 - 2025.07
  • Provided exceptional front-desk service to guests
  • Managed check-ins, check-outs, and administrative tasks
  • Coordinated with service and housekeeping teams for seamless operations

Receptionist

New Land Restaurant
Alappuzha, India
2023.08 - 2023.12
  • Greeted and assisted guests, ensuring a smooth and pleasant experience
  • Handled reservations, customer inquiries, and complaints professionally
  • Maintained cleanliness and organization of the reception area
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.

Education

MSc Medical Microbiology - Microbiology

University of Hertfordshire
Hertford, Hertfordshire
2024.09 -

MSc - Microbiology

Kristu Jayanti College
Bengaluru, Karnataka
2021.10 - 2023.07

BSc - Microbiology

Mahatma Gandhi University
Kottayam, Kerala
2018.07 - 2021.05

Skills

  • Customer Service & Hospitality
  • Team Collaboration
  • Time Management
  • Conflict Resolution
  • Empathy & Active Listening
  • Adaptability in Fast-Paced Settings
  • Communication Skills
  • Attention to Detail

Languages

English
Malayalam
Hindi

Custom

Fully flexible - Weekdays & Weekends

References

References available upon request.

Timeline

Receptionist

Sougandhika Hotel
2025.01 - 2025.07

MSc Medical Microbiology - Microbiology

University of Hertfordshire
2024.09 -

Receptionist

New Land Restaurant
2023.08 - 2023.12

MSc - Microbiology

Kristu Jayanti College
2021.10 - 2023.07

BSc - Microbiology

Mahatma Gandhi University
2018.07 - 2021.05
Merin Valiyakalayil Ninan