Merin Valiyakalayil Ninan
Hatfield,United Kingdom
Summary
Dedicated professional with expertise in customer service and hospitality, adept at team collaboration and time management. Proven ability to resolve conflicts through empathy and active listening, while maintaining adaptability in fast-paced settings. Strong communication skills and attention to detail ensure exceptional service delivery. Committed to leveraging these skills to enhance customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Sougandhika Hotel
Nangiarkulangara, India
01.2025 - 07.2025
- Provided exceptional front-desk service to guests
- Managed check-ins, check-outs, and administrative tasks
- Coordinated with service and housekeeping teams for seamless operations
Receptionist
New Land Restaurant
Alappuzha, India
08.2023 - 12.2023
- Greeted and assisted guests, ensuring a smooth and pleasant experience
- Handled reservations, customer inquiries, and complaints professionally
- Maintained cleanliness and organization of the reception area
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
Education
MSc Medical Microbiology - Microbiology
University of Hertfordshire
Hertford, Hertfordshire 09.2024 -
MSc - Microbiology
Kristu Jayanti College
Bengaluru, Karnataka 10.2021 - 07.2023
BSc - Microbiology
Mahatma Gandhi University
Kottayam, Kerala 07.2018 - 05.2021
Skills
- Customer Service & Hospitality
- Team Collaboration
- Time Management
- Conflict Resolution
- Empathy & Active Listening
- Adaptability in Fast-Paced Settings
- Communication Skills
- Attention to Detail
Languages
English
Malayalam
Hindi
Custom
Fully flexible - Weekdays & Weekends
References
References available upon request.
Timeline
Receptionist
Sougandhika Hotel
01.2025 - 07.2025
MSc Medical Microbiology - Microbiology
University of Hertfordshire
09.2024 -
Receptionist
New Land Restaurant
08.2023 - 12.2023
MSc - Microbiology
Kristu Jayanti College
10.2021 - 07.2023
BSc - Microbiology
Mahatma Gandhi University
07.2018 - 05.2021
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