Merin Jayamon George
Edinburgh,United Kingdom
Summary
Experienced in food and beverage service, guest relations, and hospitality, with a strong background in customer service and complaint handling. Demonstrates exceptional communication and interpersonal skills, fostering effective teamwork and collaboration. Highly organised with keen attention to detail, adaptable to changing environments, and proficient in problem-solving. Committed to enhancing guest experiences and contributing to a dynamic team environment.
Overview
6
6
years of professional experience
Work history
Customer Service Representative
Malabar Heritage Resorts and Spa
india
02.2024 - 01.2025
- Delivered high-quality customer support in a fast-paced care environment
- Assisted clients with inquiries and provided solutions in a calm and professional manner
- Enhanced communication and problem-solving skills when dealing with diverse customer needs
- 6 months
- Provided top-notch support for increased customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
Assistant Psychologist
grace care
india
07.2022 - 04.2023
- Applied listening, observation, and interpersonal skills in client interactions
- Built rapport and supported individuals in sensitive environments
- 6 months placement
- Enhanced therapeutic rapport by building trust and empathy with a diverse range of clients.
- Conducted assessments for effective treatment planning.
- Participated in team meetings, facilitating improved communication between healthcare professionals.
- Assisted senior psychologists in research tasks, contributing to academic publications.
- Developed comprehensive case reports for patient progress tracking.
- Reduced behavioural issues with implementation of behavioural therapy techniques.
- Facilitated group therapy sessions, enhancing interpersonal skills amongst patients.
Hotel Receptionist
Classic Hotel
Al Khobar, Saudi Arabia
06.2021 - 07.2022
- Three years as Hotel Receptionist at Classic Hotel, Al Khobar (2022–2024)
- Greeted and assisted guests in a professional and friendly manner
- Supported food and beverage service by coordinating guest needs with restaurant and room service teams
- Handled customer requests, complaints, and special dietary needs with care and efficiency
- Processed reservations, payments, and managed hospitality systems
- Maintained a clean, organised, and welcoming service area
Receptionist
Car Care Workshop
01.2019 - 01.2021
- Two years as Receptionist at Car Care Workshop (2019–2021)
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
Education
Master in business psychology with human resource - psychology
HERRIOT WATT UNIVERISTY
Edinburgh 01.2025 -
Bachelor of Science in psychology - Psychology
Mahathma Gandhi Univeristy
india 01.2019 - 01.2022
Diploma of Higher Education - psychology
grace care geriatric centre
india 10.2023 - 12.2023
Skills
- Food & Beverage Service
- Guest Relations & Hospitality
- Customer Service & Complaint Handling
- Communication & Interpersonal Skills
- Teamwork & Collaboration
- Organisation & Attention to Detail
- Adaptability & Problem Solving
Timeline
Master in business psychology with human resource - psychology
HERRIOT WATT UNIVERISTY
01.2025 -
Customer Service Representative
Malabar Heritage Resorts and Spa
02.2024 - 01.2025
Diploma of Higher Education - psychology
grace care geriatric centre
10.2023 - 12.2023
Assistant Psychologist
grace care
07.2022 - 04.2023
Hotel Receptionist
Classic Hotel
06.2021 - 07.2022
Bachelor of Science in psychology - Psychology
Mahathma Gandhi Univeristy
01.2019 - 01.2022
Receptionist
Car Care Workshop
01.2019 - 01.2021