Merin Bastiampillai DOB: 24/10/1981
Liverpool,Merseyside
Summary
Dedicated professional with expertise in cash handling, customer service, and sales techniques. Proficient in payment processing and product knowledge, with a proven track record of effectively conducting product demonstrations and managing refund and exchange processing. Committed to enhancing customer satisfaction and driving sales growth through exceptional service and strategic application of skills.
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
19
19
years of professional experience
Work history
Customer service assistant
Euro Garages on the move
Coopers Lane, Liverpool, Merseyside, L33 7AL
12.2021 - Current
- Assisted customers by providing information about products and services.
- Resolved customer inquiries and complaints through effective communication techniques.
- Maintained accurate records of customer interactions using company-specific software.
- Collaborated with team members to enhance overall customer service experience.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Taking payment via cash, credit or debit cards and fuel cards for both fuel and shop goods.
- Stocking shelves and helping keep the shop clean and organised
Deputy head teacher
YMCA
Batticaloa, Sri Lanka
01.2007 - 06.2011
- Developed and implemented strategies for enhancing student engagement and academic performance.
- Collaborated with teaching staff to design and deliver effective curriculum and assessment practices.
- Led professional development sessions to support teachers in refining instructional methods.
- Monitored student progress and provided targeted interventions to address individual learning needs.
Education
Diploma in Psychosocial work - Arts
Eastern University
SriLankaDiploma of Interpreting Level A - Sign Language
Sri Ramakrishna Mission
Tamil Nadu, IndiaGCSEs -
SriLanka Examination Board
SriLankaSkills
- Cash handling
- Customer Service
- Sales techniques
- Payment Processing
- Product knowledge
- Product demonstrations
- Refund and exchange processing
Timeline
Customer service assistant
Euro Garages on the move
12.2021 - Current
Deputy head teacher
YMCA
01.2007 - 06.2011
Diploma in Psychosocial work - Arts
Eastern University
Diploma of Interpreting Level A - Sign Language
Sri Ramakrishna Mission
GCSEs -
SriLanka Examination Board
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