Meriem Gamih
Bishop's Stortford,HERTFORDSHIRE
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
Flight attendant
Ryanair
London Stansted airport, Herts
07.2023 - Current
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Monitored passenger behaviour and responded appropriately to ensure a safe and pleasant travel experience.
- Performed first aid procedures when necessary to safeguard passenger health on board.
- Utilised multilingual skills to communicate efficiently with international passengers, enhancing the overall flying experience for them.
Social media moderator
Majorel
Marrakech, Morocco
01.2021 - 06.2023
- Monitored user-generated content to ensure compliance with community guidelines and policies.
- Reported inappropriate content and user behaviour to maintain a safe online environment.
- Investigated reports of content violations, researching and resolving issues within stringent timeframes.
English teacher
Private school
Marrakech , Morocco
09.2021 - 06.2022
- Developed engaging lesson plans that catered to diverse student learning styles.
- Assessed students' progress through regular evaluations and provided constructive feedback.
- Collaborated with colleagues to create a supportive and positive learning environment.
Education
Bachelor of English linguistics - Linguistic
Caddy Ayad university
Marrakech Morocco 09/2018 - 07/2022
Certificate of business management - Business management
HEM
Marrakech Morocco 10/2021 - 07/2022
Skills
- Flight safety training
- Multilingual communication
- Multitasking prowess
- Onboard selling techniques
- Familiarity with crm software
- Customer Service
- English / French / Arabic / Turkish proficiency
- Hospitality service expertise
Timeline
Flight attendant
Ryanair
07.2023 - Current
English teacher
Private school
09.2021 - 06.2022
Social media moderator
Majorel
01.2021 - 06.2023
Bachelor of English linguistics - Linguistic
Caddy Ayad university
09/2018 - 07/2022
Certificate of business management - Business management
HEM
10/2021 - 07/2022