Mercy Umenyiora
Horwich,Bolton
Summary
Emerging administrative leader committed to supporting corporate growth and development. Self-motivated, assertive, and result-oriented with over 7 years of progressive experience in business administration, human capacity development, program management, and general office administration.
Successful at managing multiple priorities with positive attitude.
Enthusiastic individual with desire to gain work experience in project management and business analysis. Skilled in building and maintaining relationships with customers and colleagues. Willing to take on greater responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certificate
Work history
Clerical Officer
Bolton NHS Trust (Royal Bolton Hospital)
Bolton, Lancashire
07.2023 - Current
- Prepare over 150 patient medical records for physical and Telephone appointments daily.
- Managed digital and hardcopy files and enforced file-naming conventions to support data accuracy.
- Assisted patient's with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Maintained patient's confidentiality by ensuring adherence to GDPR standards across all tasks.
Ward Clerk
Cygnet Hospital, Bury
Bury, Greater Manchester
03.2023 - 06.2023
- Providing clerical cover and support to Mulberry Ward and ensuring confidentiality and security of patient related data at all times
- Maintained strict confidentiality, displaying courtesy and discretion when dealing with patients and relatives.
- Ensured administration processes met needs of all 19 service users on Mulberry ward.
- Record all enquiries using appropriate documentation and ensure action is taken where necessary.
Admin/Human Resource Manager
Vantage Services Limited
Nigeria, Abuja, Nigeria
06.2020 - 12.2022
- Providing expert employee management.
- Directed onboarding and training for 57 employees.
- Maintaining smooth company operations and production efficiency with skilled candidates.
- Updating and Implementing company policies
- Established operational and administrative procedures and enforced controls.
- Coordinated training and handled logistics and administrative tasks.
Part-Time : Programme Associate / Admin Assistant
Margaret Thelma International School Abuja
Abuja, Nigeria
01.2018 - 10.2022
- Supported Education Strengthening by participating in several Continuous Quality Improvement (CQI) assessments and Data Quality Assessments (DQAs) with regards to availability of education materials in public schools.
- Ensured Capacity Building Plans (CBP) for over 20 pupils of public schools under NUEF scholarship program.
- Archiving and recovery of data.
- Report generation and coordination
- Ensuring documents and research materials meet required quality standards.
- Typed up letters and reports with exceptional level of accuracy, sending to relevant parties promptly.
Human Resource Manager
TheOutsourceCompany Limited, Abuja
Abuja, Nigeria
10.2018 - 06.2020
- Coordinated recruitment and hiring process.
- Processing paperwork and proper documentation of sensitive materials
- Overall, ensured capacity building of 167 TOC staff members to enhance results‐based management
- Updating and Implementing company policies
- Monitored in-house HR trends to assess company performance against KPIs.
- Directed administrative team in high-quality clerical service delivery.
Customer Service Representative
CoTrac Satellite Systems Limited
Abuja, Nigeria
05.2017 - 12.2017
- Generated reports for over 100 customer booking daily.
- Ensured answering calls, linking customers to 50+ CoTrac cab drivers.
- Ensured providing service information to seeking customers.
- Research, identify and resolving customer complaints to meet best practices.
- Responded to telephone enquiries from clients, vendors and members of public.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
Data Analyst Intern
Ministry of Environment
Katsina, Nigeria
10.2015 - 10.2016
- Generated reports from extracted data for analyses.
- Verified and input data from external sources, confirming accuracy before integration.
- Quality assured data supplied by internal and external stakeholders to maintain accurate databases.
- Reorganised databases by removing duplicates and categorising key contacts to improve usability.
- Helped team collect and analyse data daily to evaluate operational difficulties.
Education
Agile Project Management & Business Analysis
The Learning People
United Kingdom 07.2024 - Current
PROJECT MANAGEMENT
TRITEK CONSULTING LIMITED
LONDON 06/2024 - Current
B.Sc. Statistics/Computer Science - Science
Federal University of Agriculture, Makurdi
NIgeria 11.2011 - 05.2015
Skills
Critical and Creative Thinking
IT Literacy / Technical Aptitude
Visio, Balsamiq and Jira
Microsoft applications proficiency
Organization and Prioritization
Adaptability & Time Management
Records Administration
Effective Communication and Interpersonal skills
Ability to work independently and as part of teams
Ability to multi-task and prioritize tasks
Adaptable
Critical and Creative Thinking
IT Literacy / Technical Aptitude
Visio, Balsamiq and Jira
Microsoft applications proficiency
Organisation and Prioritisation
Adaptability & Time Management
Records Administration
Effective Communication and Interpersonal skills
Ability to work independently and as part of teams
Ability to multi-task and prioritize tasks
Adaptable
Languages
English
Native
Hausa
Beginner
Affiliations
- Reading
- Cooking
- Taking Long Walks
- Researching
- Gardening
Certification
2024 - Agile Project Management
2024 - Change Management
2024 - Project Management & Business Analysis.
2023 – Safety Intervention by Crisis Prevention Institute (CPI) England.
2021 – Infection Prevention & Control (IPC) by the World Health Organization (WHO)
2020 – Human Resource Management (E- Learning College)
2019 – Ethics & Integrity (United Nations Volunteers).
2019 – BSAFE: United Nations Department of Safety and Security (UNDSS)
2019 – United Nations Cultural Awareness and working in multi-cultural environments.
2016 – Information Technology
Quote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin
Timeline
Agile Project Management & Business Analysis
The Learning People
07.2024 - Current
PROJECT MANAGEMENT
TRITEK CONSULTING LIMITED
06/2024 - Current
Clerical Officer
Bolton NHS Trust (Royal Bolton Hospital)
07.2023 - Current
Ward Clerk
Cygnet Hospital, Bury
03.2023 - 06.2023
Admin/Human Resource Manager
Vantage Services Limited
06.2020 - 12.2022
Human Resource Manager
TheOutsourceCompany Limited, Abuja
10.2018 - 06.2020
Part-Time : Programme Associate / Admin Assistant
Margaret Thelma International School Abuja
01.2018 - 10.2022
Customer Service Representative
CoTrac Satellite Systems Limited
05.2017 - 12.2017
Data Analyst Intern
Ministry of Environment
10.2015 - 10.2016
B.Sc. Statistics/Computer Science - Science
Federal University of Agriculture, Makurdi
11.2011 - 05.2015
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