MERCY TOMBOY
Coventry
Summary
I’m a hardworking and flexible professional with several years of experience in both government and NGO roles. Over time, I’ve built strong skills in administration, customer service, project support, and community engagement. I enjoy working with people, staying organized, and finding solutions, and I’m now looking for opportunities where I can contribute, learn, and grow.
Overview
13
13
years of professional experience
Work history
Environment and Natural Resource Officer
Narok County Government
Narok
04.2021 - Current
- Manage operations across forestry, energy, water, environment, and climate change units for two large sub-counties, ensuring effective service delivery and regulatory compliance.
- Lead stakeholder engagement with government agencies, NGOs, community groups, and development partners to deliver impactful projects across 10 wards.
- Plan and deliver community training, public education, and awareness campaigns, equipping residents with skills for adaptation, sustainable practices, and livelihood diversification.
- Conduct inspections, monitoring, and compliance checks (e.g., air quality, noise control), ensuring standards are upheld and corrective action taken when required.
- Serve as a committee member and technical advisor on the World Bank’s Financing Locally-Led Climate Change Action Program (FLLoCA), supporting project design, hazard/resource mapping, proposal writing, and stakeholder engagement.
- Gain extensive experience in project management, reporting, compliance, administration, and cross-sector collaboration, with a strong track record of delivering results in complex, multi-stakeholder environments.
Programs Assistant
CODE-IP Trust
Nairobi
11.2018 - 01.2021
- Served as Executive Assistant to the CEO, managing scheduling, correspondence, and daily operational support with professionalism and discretion.
- Managed and prioritised the Program Manager’s calendar, ensuring efficient use of time and smooth coordination of meetings and events.
- Maintained confidential records and sensitive documents for senior leadership, upholding strict standards of data security and integrity.
- Coordinated document workflows, including translation, proofreading, and editing, to ensure accuracy and timely delivery of program materials.
- Provided first point of contact support for partners, clients, and stakeholders—responding to enquiries, resolving issues promptly, and ensuring a positive service experience.
- Built strong customer service and communication skills by handling diverse stakeholder needs with tact, patience, and professionalism.
- Developed strong administrative, organisational, and multitasking skills, supporting both executive and programmatic functions in a fast-paced environment.
Junior Environmental Consultant
EarthCare Services Limited
Nairobi
01.2013 - 12.2017
- Supported the Head Lead Expert in conducting Environmental Impact Assessments, ensuring projects complied with required standards and regulations.
- Assisted in environmental audits, collecting data, monitoring compliance, and preparing documentation for internal and external use.
- Produced clear and detailed reports on audits and assessments, strengthening professional writing, analysis, and presentation skills.
- Trained and mentored new interns/attachees, providing guidance, answering questions, and supporting their integration into the team.
Education
Master of Science - Sustainability and Environmental Management
Coventry University
Coventry 09.2025 -
Bachelor of Science - Environmental Science
Kenyatta University
Kenya 09.2011 - 12.2015
Skills
- Project and time management
- Customer service and stakeholder engagement
- Written and verbal communication
- Team collaboration and mentorship
- Analytical and problem-solving expertise
- Organizational and administrative skills
- Training and capacity development
- Adaptability and multitasking abilities
Timeline
Master of Science - Sustainability and Environmental Management
Coventry University
09.2025 -
Environment and Natural Resource Officer
Narok County Government
04.2021 - Current
Programs Assistant
CODE-IP Trust
11.2018 - 01.2021
Junior Environmental Consultant
EarthCare Services Limited
01.2013 - 12.2017
Bachelor of Science - Environmental Science
Kenyatta University
09.2011 - 12.2015