Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Mercy Ranjitham

Caerphilly

Summary

Experienced Salesforce professional with proven expertise in Flow Builder, Validation rules, Escalation rules, Approval process, Process Builder, and Automation frameworks. Adept at developing and executing test plans for unit, integration, and system testing to ensure the quality and reliability of Salesforce solutions. Skilled in managing change sets and deploying from Sandbox to Production while adhering to change management processes. Familiar with BI tools such as Power BI and data integration platforms. Strong understanding of Salesforce data model, security model, and reporting capabilities. Proficient in SQL and SOQL programming languages.

Overview

4
4
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work history

Salesforce Administrator - Trainee

Cloud Solutions India
Chennai
04.2023 - 07.2025
  • Assigned cases to team members, ensuring effective distribution in line with Service Level Agreement commitments.
  • Configured Salesforce to meet business requirements by setting up org-wide defaults and custom objects.
  • Collaborated with stakeholders to gather requirements and implement customised solutions.
  • Troubleshot and resolved issues related to Salesforce configuration and integration.
  • Added relevant picklist values and automated opportunity stages to streamline sales processes.
  • Converted existing Workflow Rules into flexible Flows, adhering to best practices for smooth migration.
  • Created reports and dashboards, delivering insights for project managers and analysts.
  • Utilised Salesforce Optimizer to periodically assess system performance and implement enhancements.

Teaching Assistant

Supply Desk
Caerphilly, Caerphilly County Borough
09.2022 - 03.2023
  • Supported teachers in classroom management by maintaining classroom environments and supervising students.
  • Delivered personalised assistance to students, focusing on individual needs and abilities.
  • Developed engaging lesson plans, creating additional resources to boost student engagement.

Line Operator

Peter's Food Service Ltd
Caerphilly
12.2021 - 08.2022
  • Organized and packaged products for distribution: Meticulously packed pies in boxes, labelling and dating according to company specifications to guarantee accurate inventory tracking and enhance customer satisfaction.

Education

Bachelors - Electronics and Communication Engineering

Anna University

Masters - Power Electronics and Drives

Anna University

Skills

  • Flow Builder expertise (Record triggered, Scheduled, Screen flows)
  • Validation and escalation rules
  • Approval processes and automation
  • Testing strategies for Salesforce solutions
  • Change management and deployment
  • Business intelligence tools (Power BI)
  • Data integration proficiency
  • Team collaboration and independent work

Certification

  • Completed Salesforce Administrator Certification (ADM 201 ) on 2024.
  • Completed Salesforce administrator training in Cloud Solutions India - Salesforce Training Institute, Chennai, India.
  • Completed Power BI course in SQL School Academy in India

.


Timeline

Salesforce Administrator - Trainee

Cloud Solutions India
04.2023 - 07.2025

Teaching Assistant

Supply Desk
09.2022 - 03.2023

Line Operator

Peter's Food Service Ltd
12.2021 - 08.2022

Bachelors - Electronics and Communication Engineering

Anna University

Masters - Power Electronics and Drives

Anna University

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