Summary
Overview
Work history
Education
Skills
Certification
MORE CERTIFICATIONS
Timeline
Generic

MERCY KARUNWI

Walsall,UK

Summary

Dedicated healthcare professional with extensive expertise in general patient care, medication administration, and life support help. Demonstrates exceptional teamwork and communication skills, ensuring health and safety compliance while providing compassionate care. Proficient in writing reports, Microsoft office and safeguarding practices. Adept at working independently and under pressure. Strong collaboration skills and flexible enough to adapt to various situations. Career goal includes advancing within the healthcare sector to further enhance patient care quality.

Overview

10
10
years of professional experience
11
11
years of post-secondary education
1
1
Certification

Work history

Residential Support Worker (Children)

JNHG
Walsall, West Midlands
08.2025 - Current
  • Identifies potential triggers leading to behavioural outbursts, minimizing incidents of unrest within the community setting.
  • Ensures safety by monitoring residential environment regularly.
  • Fosters a sense of community amongst residents through organized activities.
  • Coordinates meal preparation and distribution, ensuring balanced nutrition for all residents.
  • Optimizes resident comfort by maintaining a homely, stable and caring environment.
  • Work with residents to develop life skills, including how to prepare meals and keep areas clean.
  • Liaise with family members to organize activities and deliver updates on client progress.
  • Assesses clients and documented information for records and analysis.

Healthcare Support Worker

Affinity Trust
Wolverhampton, West Midlands
05.2024 - 12.2025

● Provides guidance to service users on health-related matters, including personal hygiene and nutrition.
● Help organize and participate in recreational activities.
● Assists service users in preparing food and serving meals, drinks and refreshments.
● Assists clients with feeding, bathing, and dressing when required.
● Participates in developing individualized care plans for patients.
● Communicating with clients and listening sympathetically to their problems.
● Effectively utilizes available aids and equipment to support clients with limited mobility or physical and learning difficulties.
● Plays a key role in creating a comfortable and stimulating space where clients feel at home and engaged.
● Keeps living spaces clean and comfortable by making beds and ensuring rooms are neat and well-maintained.
● Use appropriate infection control procedures to maintain a clean and safe working area.
● Maintaining records of clients and their needs.
● Helping patients with their toileting needs, including continence promotion.
● Advising senior managers of any issues concerning the welfare of clients.
• Assists trained nurses to administer medications and monitor vital signs for patients resulting in improved health outcomes

●Contributes to the creation and development of effective person-centred care plans.
•Carries out care activities in accordance with person-centred care plan for all residents.
•Ensures that the residents partake and continue with their hobbies and interests as desired.

Healthcare Assistant

Divine Care Agency
Leeds, West Yorkshire
09.2023 - 04.2024
  • Ensured swift progress inpatient's recovery and facilitated optimal welfare of patients.
  • Helped to engender seamless communication between the departments in the hospital and patient's engages patients on future care and demonstrated high-level emotional resilience, active listening and compassion.
  • Maintained patient's records, administrative files, diagnosis and clinical sheets.
  • Provided basic health education to patients for proper self-care post discharge.
  • Assisted nurses in basic wound care, wound dressing, manual handling and general patient management.
  • Practiced personalized motivation strategies to engage service users in physical activities.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Assisted trained nurses in dispensing medication accurately and efficiently.
  • Ensured bedroom areas were kept tidy, pleasant and comfortable by making beds, regularly changing bed linen and emptying commodes.
  • Provided assistance as necessary to residents with restricted mobility to move to dining areas at mealtimes and other communal areas for social activities and to the privacy of their bedrooms at their request.
  • Improved service user's daily lives through compassionate conversion, empathetic care and community socialization.
  • Provided assistance in serving meals and beverages, encouraging and assisting in the feeding of residents as per their requirements.

Healthcare Support Worker

Lord Saviour Care
Lagos, Nigeria
02.2016 - 08.2023
  • Maintained clean and safe environment for service users, which included light housekeeping, laundry and sanitation tasks.
  • Provided emotional support for patients and their families during difficult times.
  • Worked closely with multidisciplinary team to deliver high-quality care.
  • Provided personal care and support including bathing, dressing, toileting and assisting with mobility.
  • Accurately reported, recorded and maintained care records.
  • Ensured all service users received care in a dignified and respectful manner.
  • Assisted in safe movement of service users following manual handling regulations.

Education

BSc. - International Relations

Niger Delta University
Bayelsa State, Nigeria
09.2008 - 09.2012

Secondary School Leaving Certificate (WASSCE) -

Government Secondary School
Amassoma, Bayelsa State, Nigeria
12.2000 - 06.2006

MSc. - International Business Management

Birmingham City University
Birmingham, England
09.2023 - 05.2025

Skills

  • Teamwork and collaboration
  • Health and safety compliance
  • General patient care
  • Compassion
  • Report writing
  • Microsoft office
  • Medication administration
  • Ability to work independently
  • Ability to work under pressure
  • Catheter care
  • Wound dressing
  • Manual handling
  • Life support help
  • Safeguarding skills
  • Critical thinking
  • Flexibility and adaptability
  • Communication skills

Certification

Moving, Assisting and Hoisting Training - 2024
Care Certificate - 2024
Handling and Administration of Medication - 2024
Epilepsy and Emergency Medication - 2024
Safeguarding and CPI Training(MAPA) - 2024

Health and Social Care Level 3 Diploma - 2025


MORE CERTIFICATIONS

Health and Social Care Level 3 Diploma - 2025
Food Safety Awareness (Including Fluids and Nutrition) - 2024
Safeguarding of Vulnerable Adults children Update  - 2024
Observations for the Care Certificate  - 2024
Fire Safety Update  - 2024
Oral Health  - 2024
Care Certificate Standard 3 Duty of Care and Standard 7 Privacy and Dignity  - 2024
Care Certificate Standard 5 Person Centred Support  - 2024
Pressure Area Care  - 2024
Epilepsy Awareness & Medication Administration  - 2024
GDPR and Effective Record Keeping for Support Workers  - 2024
Oliver McGowan Autism and Learning Disability  - 2024
Constipation Management  - 2024
Dysphagia Awareness (Eating and Swallowing)  - 2024
Health and Safety, Infection Control and Fire Safety  - 2024

Timeline

Residential Support Worker (Children)

JNHG
08.2025 - Current

Healthcare Support Worker

Affinity Trust
05.2024 - 12.2025

MSc. - International Business Management

Birmingham City University
09.2023 - 05.2025

Healthcare Assistant

Divine Care Agency
09.2023 - 04.2024

Healthcare Support Worker

Lord Saviour Care
02.2016 - 08.2023

BSc. - International Relations

Niger Delta University
09.2008 - 09.2012

Secondary School Leaving Certificate (WASSCE) -

Government Secondary School
12.2000 - 06.2006
MERCY KARUNWI