Mercy Kareem
Paisley,Renfrewshire
Summary
Dedicated and reliable Administrative Assistant with years of experience optimizing productivity, efficiency and quality service across various environments. Demonstrates proficiency of managing schedules, coordinating meetings and enhancing workflow progress. Strong communication skills, dependable with self strong self will.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Retail Sales Assistant
The Company Shop
Renfrew, Renfrewshire
2024.11 - 2026.06
- Deliver high-quality customer service in fast-paced environment.
- Resolve customer queries professionally and efficiently.
- Demonstrated flexibility by covering shifts when needed, promoting teamwork spirit within store.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
Trainee Adviser / Admin Assistant (Volunteer)
Renfrewshire Citizens Advice Bureau
Paisley, Renfrewshire
2024.03 - 2026.06
- Accurately record client information using bespoke client management system.
- Managed front desk duties to ensure smooth operation of reception area.
- Book and manage face-to-face and telephone appointments.
- Liaise with advisers to ensure timely responses to client enquiries.
- Able to sign-post or make referral of clients to appropriate organisation.
- Participated in training to enhance skills and promote growth.
- Showed initiative and willingness to take on new challenges.
- Supported staff with administrative needs, photocopying, typing, and enhancing office efficiency.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Café Assistant (Volunteer)
Glasgow Children's Hospital Charity
Paisley, Renfrewshire
2024.01 - 2026.03
- Take orders, prepared hot beverages to meet individual customer preferences perfectly.
- Maintain hygiene records and comply with food safety standards.
- Improved customer satisfaction by always maintaining friendly and positive attitude.
- Able to managed over 25-33 customers between hours of 9:00 to 13:30
- Communicated effectively with team members, resulting in smooth operations.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
- Assisted in inventory management tasks for efficient stock control in café.
Guidance Counsellor / Head Teacher
Oasis of Goshen Secondary School
Lagos, Alimosho
2007.01 - 2022.01
- Organising individual and group counselling for both staff and students.
- Counselling students that lost interest in education to find meaningful purpose In learning and studying.
- Creating forum of easy communication between parents, teachers and students to solve educational, personal-social problems thereby strengthening community ties.
- Created safe spaces where students felt comfortable discussing personal issues, fostering trust and openness in communication.
- Communicated with parents to build rapport and open communication related to student progress.
- Assessed students' progress and submits reports to management.
- Compared past and current student reports to assess and determine changes and growth.
Office Secretary
Anozie Obi & Co.
Kaduna, Kaduna South
2007.01 - 2011.01
- Managed phone calls to ensure smooth communication within the organisation.
- Maintained confidential files securely, protecting company's sensitive data.
- Increased efficiency by managing office correspondence and filing systems, (paper and electronic).
- Improved workflow with effective scheduling of appointments and events.
Education
B.Ed. - Guidance & Counselling
Ahmadu Bello University
Zaria, Kaduna State, NigeriaNational Certificate in Education - Biology/Integrated Science
Federal College of Education
Zaria, Kaduna State, NigeriaCertificate - Business Administration-Communication and Planning
Alison
Scotland, United Kingdom 2025.08 - 2025.10
Diploma - Business Administration
Alison
Scotland, United Kingdom 2025.10 - 2025.11
Skills
- Office Administration & Data Entry
- Diary & Appointment Management
- GDPR & Confidential Record Handling
- Microsoft Word, Excel, Outlook
- Customer & Client Support
- Telephone & Email Correspondence
- Minute Taking & Document Preparation
- Time Management & Prioritisation
Certification
- MS Office Skills Diploma – Pitman Training (2023-11)
- Emergency First Aid at Work – First Aid Matters (2023-10)
- Introduction to Social Work Basics (2024-12)
- Level 2 Food Hygiene & Safety (2024-02)
- Retail Skills & Values (2024-03)
References
Available on request.
Interests & Hobbies
Organisation and Accuracy: Organising daily schedules and tracking personal productivity.
Detail-Oriented : Creative writing, editing and proofreading stories, manuscripts.
Community Involvement : Volunteering for local charities, fundraising, making research.
Continuous Learning : Reads business articles, productivity literature, up-to date on good office practice.
Timeline
Diploma - Business Administration
Alison
2025.10 - 2025.11
Certificate - Business Administration-Communication and Planning
Alison
2025.08 - 2025.10
Retail Sales Assistant
The Company Shop
2024.11 - 2026.06
Trainee Adviser / Admin Assistant (Volunteer)
Renfrewshire Citizens Advice Bureau
2024.03 - 2026.06
Café Assistant (Volunteer)
Glasgow Children's Hospital Charity
2024.01 - 2026.03
Guidance Counsellor / Head Teacher
Oasis of Goshen Secondary School
2007.01 - 2022.01
Office Secretary
Anozie Obi & Co.
2007.01 - 2011.01
B.Ed. - Guidance & Counselling
Ahmadu Bello University
National Certificate in Education - Biology/Integrated Science
Federal College of Education