Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Mercy Iyun

Colston Court, Limpsfield road, London ,United Kingdom

Summary

Highly organised and detail-oriented Health Administrator with strong experience in front office operations, patient coordination, and medical record management. Adept at providing exceptional customer service, managing appointment scheduling, and handling patient inquiries with professionalism and efficiency. Proficient in using electronic patient record systems, ensuring data accuracy and confidentiality. Strong multitasking abilities with a patient-centered approach, excellent communication skills, and a commitment to maintaining a welcoming and efficient healthcare environment. Seeking to leverage expertise in healthcare administration to contribute to a dynamic medical team in delivering outstanding patient experiences in diverse environments.

Overview

4
4
years of professional experience

Work history

Health Administrator

British Home
London , United Kingdom
01.2024 - Current
  • Create warm, friendly and inclusive environment for patients,families and visitors on arrival,
  • Manage bookings and sent out reminder and confirmations via emails.
  • Handle phone inquiries with professionalism, respect and excellent phone etiquette.
  • Assist with auditing and billing processes
  • Maintain and organize patients register and records, ensuring confidentiality and compliance with regulations.
  • Provide general administrative support to clinical team, including clerical tasks.
  • Communicate effectively verbally and non-verbally. Use Google interpreter for patients with English language barriers.
  • Ensure office environment is organized, efficient, and conducive to productivity. Manage office supplies, equipment, and maintenance services.
  • Work collaboratively with other departments to ensure daily seamless operations and support organizational goals.

Front Desk Officer

PIJ Properties Services ltd
London , United Kingdom
01.2023 - 04.2024
  • Promoted new listings using digital platforms such as social media sites, company website and online portals.
  • Maintain and update records, databases and property management software.
  • Manage emails and correspondence, ensuring timely response to clients queries.
  • Provided information about available properties, rental procedure, and passed phone to available agents.
  • Coordinate with maintenance staff and vendors for repairs and facility management.

Field Health Professional

Caremark
London , United Kingdom
12.2022 - 01.2024
  • Collected and distributed updated timesheets, care plans, MAR Charts and risk assessment to clients homes and staffs on duty (domiciliary).
  • Attended regular training and supervision workshops for improved service.
  • Provides each client's home with appropriate PPE and documentation file.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Covered shifts during emergencies and unforeseen circumstances.
  • Maintained accurate records of care visits, incidents and service user updates.
  • Provided emotional support to patients, improving their mental wellbeing.
  • Ensure that all work performed meets company quality standards and complies with regulatory requirements. Conduct inspections and audits as necessary.
  • Identify training needs for field staff and facilitate ongoing training to enhance team performance and skills development.
  • Supported care coordinator with rota amendments on weekends.

Administrator(Volunteer)

Blue Cross
London, England
03.2022 - 08.2022
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Facilitated internal communications with clear and concise memos and bulletins.
  • Arranged supplies, documents and spaces for meetings.
  • Photocopied and printed presentations and reports for meetings.
  • Maintained clean, organised workspace to ensure smooth daily operations.
  • Worked closely with team members to achieve collective goals and objectives.

Legal Aid Assistant

Nigeria Bar Association
Kwara State, Ilorin, Nigeria
02.2021 - 02.2022
  • Maintained confidentiality at all times whilst handling sensitive information.
  • Improved client's understanding by providing clear, concise legal advice.
  • Handled case referral process diligently resulting in timely assignment of appropriate services.
  • Submitted forms and applications for ongoing cases, supporting case progression.
  • Met practice, firm and legal standards for compliant case management.
  • Performed additional research and evidence gathering to strengthen client cases.
  • Developed strong rapport with clients through excellent communication skills.
  • Assisted in preparing court filings, contributing to streamlined procedures.
  • Assessed client eligibility for legal aid and funding to determine next steps.

Education

Master of Business Administration - Business Management (in view)

University of East London
London
10.2024 -

NVQ Level 3 (NCFE CACHE) - Adult health and Social Care

Learning College
London
04.2022 - 2023

Master of Laws - Law

University of Westminster
London
03.2024

Bachelor of Arts - Law

Joseph Ayobabala University
Osun state
10.2020

Skills

  • IT skills
  • Communication skills
  • Attention to details
  • Administrative skills
  • Multitasking skills
  • Rota Management

References

References available upon request.

Timeline

Master of Business Administration - Business Management (in view)

University of East London
10.2024 -

Health Administrator

British Home
01.2024 - Current

Front Desk Officer

PIJ Properties Services ltd
01.2023 - 04.2024

Field Health Professional

Caremark
12.2022 - 01.2024

NVQ Level 3 (NCFE CACHE) - Adult health and Social Care

Learning College
04.2022 - 2023

Administrator(Volunteer)

Blue Cross
03.2022 - 08.2022

Legal Aid Assistant

Nigeria Bar Association
02.2021 - 02.2022

Master of Laws - Law

University of Westminster

Bachelor of Arts - Law

Joseph Ayobabala University
Mercy Iyun