Mercy Adjei Mantey
Summary
A well-mannered, articulate and presentable individual with the ability to work as part of a team or own initiative, to deliver and maintain a high standard of service in every role or responsibility I'm entrusted with. Possesing the necessary enthusiasm, drive and motivation required to achieve maximum results. Currently looking for a new and challenging position where my skills and experience would be much needed.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
Work history
Cash in Transit Teller
Mon-Tran Limited
01.2025 - Current
- Participated in Mon-Tran's Basic Banking, Customer Service and Fraud Prevention Training Program.
- Responsible for checking all logistics Eg. Stamps, Keys, Counting machines and placed them in the transit vehicles.
- Responsible for checking if stamps are up to date before using them.
- Taking all the schedules we will need for that day and picking up money and cheques from customers to deposit them at their respective banks.
- Checking details on receipts if they correspond with what we have in terms of money and cheques.
- Processed customer transactions promptly and minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Head Cashier & Personal Assistant to General Manager
Club Smooth Restaurant
01.2023 - 01.2025
- Resolving and balancing cash tills at the end of shifts, generating accurate till reports for each register
- Creating reports for credit and debit sales and accounting for many transactions
- Hiring, training and supervising new Cashiers
- Liaising with other members of staff and external parties such as clients and customers
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic
Culinary Expert/Steward
University of Ghana
01.2021 - 01.2022
- Responsible for providing/serving hot beverages and meals to patients and health workers at the hospital
Steward
University of Ghana
01.2019 - 12.2019
- Worked closely with the Head of the catering unit in the hospital to coordinate proper planning to ensure the highest level of satisfaction was achieved for all health workers and patients who will be fed/served meals from the catering department
Catering Assistant/Cook
University of Ghana
01.2017 - 12.2017
- Responsible for assisting chefs/cooks in preparing meals, beverages and pastries for commercial purposes
- Responsible for assisting chefs/cooks in preparing meals, beverages and pastries for commercial purposes and also assist in organising events and also serving at events
- Responsibilities included planning of events and gathering of food supplies, heating elements, decorations and serving trays needed for each catering event
Education
Bachelor's Degree - Hospitality Management
ACCRA TECHNICAL UNIVERSITY
01.2024 - 04.2025
Higher National Diploma - HOTEL CATERING & INSTITUTIONAL MANAGEMENT
ACCRA TECHNICAL UNIVERSITY
01.2018 - 01.2021
WASSCE - undefined
MANYA KROBO SENIOR HIGH SCHOOL
01.2010 - 01.2013
BECE - undefined
MADINA ESTATE PRIMARY & JSS
01.1999 - 01.2010
Skills
- Transaction processing efficiency
- Time management mastery
- Knowledge of bank regulations
- Security procedures adherence
- Accurate cash handling
- Communication proficiency
Timeline
Cash in Transit Teller
Mon-Tran Limited
01.2025 - Current
Bachelor's Degree - Hospitality Management
ACCRA TECHNICAL UNIVERSITY
01.2024 - 04.2025
Head Cashier & Personal Assistant to General Manager
Club Smooth Restaurant
01.2023 - 01.2025
Culinary Expert/Steward
University of Ghana
01.2021 - 01.2022
Steward
University of Ghana
01.2019 - 12.2019
Higher National Diploma - HOTEL CATERING & INSTITUTIONAL MANAGEMENT
ACCRA TECHNICAL UNIVERSITY
01.2018 - 01.2021
Catering Assistant/Cook
University of Ghana
01.2017 - 12.2017
WASSCE - undefined
MANYA KROBO SENIOR HIGH SCHOOL
01.2010 - 01.2013
BECE - undefined
MADINA ESTATE PRIMARY & JSS
01.1999 - 01.2010
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