Mercia Azevedo
Wembley Park,Middx
Summary
Detail-oriented Accounting and Business Management professional with strong organisational, forecasting, and planning skills. Knowledgeable in financial processes, regulatory standards, and controls, ensuring accurate and current recordkeeping. Demonstrates leadership in project management and client relations to deliver high-quality outcomes.
Overview
26
26
years of professional experience
Work History
Accounting Manager
London Motorcycle Centre Ltd
Wembley Park - London, Middx
08.2020 - Current
- Managed accounts payable and receivables, raising invoices, reconciling accounts and processing cash transactions.
- Monitored expenses, income, budgets and petty cash records, correcting discrepancies to ensure accurate financial reporting.
- Assisted managers in setting budgets based on resource availability and financial forecasts, supporting strategic planning.
- Controlled expenditure, oversaw recordkeeping and monitored compliance with standards.
- Arranged and processed accurate and on-time VAT returns to HMRC.
- Coordinated financial services for multiple clients and maintained strict compliance standards and controls.
- Collaborated with operations leaders to improve financial decision-making processes, contributing to informed business strategies.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
Customer Service Advisor
Allan Reeder Ltd
05.2018 - Current
- Processed customer orders and managed email correspondence while responding to incoming calls and addressing customer needs.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Customer Service Operative
Mash Purveyors Ltd
10.2016 - 05.2018
- Processed customer orders, managed email correspondence, answered incoming calls, and resolved customer inquiries.
- Maintained a clean and organised workspace, promoting a safe and efficient working environment.
- Loaded and unloaded materials, adhering to health and safety guidelines.
- Operated machinery and equipment safely, adhering to strict health and safety protocols.
Stock Control Manager
The Quarter Group
11.2013 - 04.2016
- Managed purchases and stock for restaurants, maintaining stock control system, processing till and product updates, and overseeing Quickbooks stock system and cost management.
- Led a team of stock control assistants, providing training and supervision to enhance productivity and performance.
- Coordinated year-end stock takes, ensuring compliance with accounting standards and fiscal requirements.
- Collaborated with purchasing department to reconcile purchase orders with stock received, minimising discrepancies.
Managing Director
Bella Nonna Trattoria Ltd
06.2011 - 01.2013
- Managed business activities to enhance service delivery and ensure customer satisfaction.
- Built successful business culture focused on performance optimisation and goal attainment.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Kept organisation in compliance with regulations and internal requirements.
Restaurant Manager
Pizza Express PLC
10.2000 - 11.2008
- Managed restaurant operations, including payroll, stock control, budgeting, purchasing, and COMTREX system to ensure smooth daily functioning.
- Scheduled employees to keep shifts well-staffed.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Education
Bachelor of Business Administration - Accounting degree
University Cidade Verde
Maringa - Brazil05-2026
Skills
- Month-end close management
- Financial reporting
- Budget management
- Cash flow management
- P&L management
- Account reconciliation
- Tax compliance
- VAT returns
- Expense management
- Forecasting
- Team Leadership
- Leadership skills
Languages
Portuguese
English
Italian
Spanish
Custom Section
- AAT Accounting Course (ongoing)
- Computerised Accounts: Xero, Quickbooks, Sage Level 1
- Bleep WBO: Till and Stock System Professional Training
- Bookkeeping for Small Business Bookkeeping & Acc. Level 2
Interests
- Music
- Sports
- literature
Timeline
Accounting Manager
London Motorcycle Centre Ltd
08.2020 - Current
Customer Service Advisor
Allan Reeder Ltd
05.2018 - Current
Customer Service Operative
Mash Purveyors Ltd
10.2016 - 05.2018
Stock Control Manager
The Quarter Group
11.2013 - 04.2016
Managing Director
Bella Nonna Trattoria Ltd
06.2011 - 01.2013
Restaurant Manager
Pizza Express PLC
10.2000 - 11.2008
Bachelor of Business Administration - Accounting degree
University Cidade Verde