Mercedez James-Miller
Willenhall,Walsall
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Keyholder
Merkur Cashino
Birmingham, Birmingham
02.2023 - 08.2023
- Balanced cash at end of shifts and logged any discrepancies.
- Maintained clean and functional areas to avoid safety issues.
- Remained up-to-date on new products and trends to promote increased sales.
- Opened and closed store following Gambling Commission procedures to facilitate safe and legal trading.
- Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
- Confidently managed team members in absence of supervisor.
- High standard of customer service.
SIA Door Supervisor
Active Security
Wolverhampton, West Midlands
05.2022 - 08.2022
- Dealt appropriately and safely with security issues and risks, adhering to established codes of practice.
- Minimised threat of violence, conducting body searches and screening processes through X-rays and metal detectors.
- Created and maintained secure, safe and welcoming environment for patrons.
- Conducted detailed searches and confiscated unauthorised or illegal items.
- Demonstrated assertiveness and confidence to facilitate prompt resolution of pressurised situations.
- Handled ID checks using company system, managing customer access or denial in line with company policy.
- Diplomatically resolved patron conflicts to mitigate security risks.
- Maintained accurate surveillance records and incident reporting in line with regulatory requirements.
- Monitored venue grounds and adjacent areas to proactively detect risks.
- Applied crowd-control techniques to foster order and safety.
- Used approved techniques to defuse conflict and remove unruly guests.
Testing operative and overseer
SSGC
Darlaston, Walsall
08.2020 - 03.2022
- The main role was verbally guiding the public through their COVID-19 test. and ensuring staff are following IPC measures.
- Customer service and clear concise communication
- Ensuring 2 meter distance was kept by staff and the public.
- PPE distribution.
- Stock rotation.
Retail assistant and cashier
Sports Direct
Wolverhampton, West Midlands
12.2019 - 07.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Processed product returns, ensuring items were clean and resaleable.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
Education
GCSEs -
St Thomas More Catholic School
Darlaston, Walsall 06.2015 - 06.2018
A-Levels -
St Thomas More Sixth Form
Darlaston, Walsall 09.2018 - 03.2020
Skills
- Conflict management
- Clear and effective communicator
- Cash register balancing
- Detail-orientated
- Data entry
- SEO
- Budgeting and Allocation
- Accounting systems and software
- Microsoft 360
Languages
French
Intermediate
spanish
Intermediate
Portuguese
Upper intermediate
patois
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Keyholder
Merkur Cashino
02.2023 - 08.2023
SIA Door Supervisor
Active Security
05.2022 - 08.2022
Testing operative and overseer
SSGC
08.2020 - 03.2022
Retail assistant and cashier
Sports Direct
12.2019 - 07.2020
A-Levels -
St Thomas More Sixth Form
09.2018 - 03.2020
GCSEs -
St Thomas More Catholic School
06.2015 - 06.2018
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